Suggestion Box

[Sassyboo3]

Received a beauty product about 2 weeks ago, but did not open till today due to a hospital visit.

The item was completely empty. 

I immediately went to Chat since I use a tracfone and pay for minutes.

I was informed by Juanita that I should open purchases upon arrival.

As time passes, the madder I get that this person, not knowing anything about me

or my situation wants to dictate what I need to do.

QVC needs to do remedial training for their customer service reps or risk losing more customers. 

[SandySparkles]

Wow!😮 That was certainly not in line with QVC's good customer service!😐 Some representatives can lack sensitivity!😐 Have you called back for a different representative, or were able to at least get a refund? While it is good practice to open them as soon as possible, for many reasons we are not always able to do so. I would have requested a manager at that point! I am really sorry that happened to you!❤

ETA @Sassyboo3 I just checked back. It is 7:07 PST, and am wondering if you were able to get a favorable resolution?

Please do not let this sour you on The Q.❤ The majority of issues are handled favorably, and expeditiously!👍

~~~All we need is LOVE💖

[kitcat51]

and what was the outcome...a refund?

[Jk9]

Why did you go to chat and not just return the item since it's within the return period?  I don't understand.  

[Kachina624]

The CS rep was correct.  Ideally you should open purchases as soon as you receive them.   Was that it?

[kze]

Nobody likes to be scolded.

[LizzieInSRQ]

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@Sassyboo3 wrote:

Received a beauty product about 2 weeks ago, but did not open till today due to a hospital visit.

The item was completely empty. 

I immediately went to Chat since I use a tracfone and pay for minutes.

I was informed by Juanita that I should open purchases upon arrival.

As time passes, the madder I get that this person, not knowing anything about me

or my situation wants to dictate what I need to do.

QVC needs to do remedial training for their customer service reps or risk losing more customers. 

---

Its impossible to train for every situation. Having an empty product packaging would be quite rare. The CS is right that a company does expect that shipments are opened when received as this is probably a response for when time has passed.  But you could not. Understood. Why you are "outraged" at the rep is ridiculous. Was she rude about it? Did they say you cannot return it? What answer were you looking for? 

You never say in your post what the outcome is. 

[Group 5 minus 1]

It does happen. Many people do not open right away becuz' they want the product (clothes or whatever) to be "new". 

We are finding that there is such a lack of "training" for personnel for many places. It is really a big prob.

And the issue is NOT when it was opened,but the fact it was empty!!

[Natureluvr]

@Sassyboo3 - I would return as defective. You should be refunded the entire amount.

[on the bay]

@Sassyboo3,

The way your title said "outrage" made me think that is something I wouldn't think applies to your post.

Then I was curious. Did you always post something negative about QVC?

No, I see you post ONCE a year!

Last year was a complaint too about QVC.

Who does this? Why do you?

I'm so tired of people who are not authentic or who just decide to have a certain character they decide to play.

All the great posters who posted something kind and helpful to you, you are probably laughing now. That is not ok.

What can you contribute? Wouldn't that be better to do something good?

Forgive me if you really had a legitimate complaint but even so, why would you post once a year and not even reply to people who offered solutions?

Or have you changed your "nic" to make many complaints in different names?