Reply
Honored Contributor
Posts: 15,094
Registered: ‎05-23-2015

This isn't a huge deal, but I was wondering if anyone else hates the calls. They are usually embarrassing or sad, and  I mute the tv , because they make me cringe. Do you think that they really drive sales ? If they cut them out there would be more time to discuss the product, but if for some perverse reason they increase sales , I guess  we will always have them. Do they bother anyone else ? For me they are right up there with political ads . LOL. 

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
Respected Contributor
Posts: 4,426
Registered: ‎03-09-2010

I don't hate them.  Some are kind of cute.  Mostly the ones who call and get excited to talk to David.  Some elderly people that call are kind of sad.  You can tell they are lonely. 

Respected Contributor
Posts: 3,463
Registered: ‎05-10-2013

Some are really soused!  Heart

Don't worry, be Happy!
Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

I'm not sure that they add anything to the presentation, but they don't bother me.  

Honored Contributor
Posts: 11,197
Registered: ‎03-09-2010

I don't care for them at all and can't see where they aid in the sale of an item.  I usually mute them.

Trusted Contributor
Posts: 1,792
Registered: ‎01-22-2013

I would not mind if they served a purpose and got to the point.  Some people just want their 30 seconds of air time fame so they can brag.  That wastes air time.  Some are lonely and need a friendly voice for a few minutes.  QVC only wants to get praise.  This I understand but I don't think it alters anyone's buying habits.  We buy what we want.   I donot like it when they cut people off who need help ordering.  The poor woman had done her research regarding size and it did not fit.  She loved the item and wanted to exchange but CS could not answer her questions.  The vendor was trying to help but the host  was mortified and kept trying to shut the ladies up.  The conversation got shut down.  This was rude.  I know that the time per garment is limited but they sure make time for chit chat amongst themselves.  Fit per the 2 size charts given has been a issue for many of us.  We have been trying to get answers so we reduce our number of returns.  I could do without the calls as they serve no purpose to me.  All I ask is to see the front and back, show me the colors, show close up of fabric and anything special.  Does it fit true to size.  Models height, size, and if pants her inseam worn.   Take the covering off tops so we can see the fit.  Then chit chat all you want.  I will read reviews, read size charts and then order or not.  While you chat I will toggle to another channel.   I don't purchase much any more because of size and quality issues.  I purchases 2 decorations but I can't trust buying gifts that might not be as demonstrated.  Like many others I show my disappointment with my purse hoping things will improve.

Respected Contributor
Posts: 3,463
Registered: ‎05-10-2013

@Krimpette wrote:

I don't care for them at all and can't see where they aid in the sale of an item.  I usually mute them.


@Krimpette I change the channel, Can't stand the phony chit chat, you are my best friend and I love you calls. And the ones that say "and which color did you get" Oh wow I love that one! How phony can they get!

Don't worry, be Happy!
Honored Contributor
Posts: 16,242
Registered: ‎03-09-2010

Here and there a call is cringeworthy.

 

Then I remember the excited posts we see here once in a while telling us that she had just been on the air.

 

Does it work for QVC?  I suspect it does and I suspect they monitor that very carefully and can see when they get upticks in orders.  That monitoring is way more important than my occasional discomfort.

 

Can't tell you when, but recently, I heard DG and her host (don't know any HSN hosts by name) were begging for biuyers to call in and talk.  Why would they do that if it didn't add to their bottomline?

Honored Contributor
Posts: 18,517
Registered: ‎07-26-2014

"I donot like it when they cut people off who need help ordering."

I don't like when they keep the caller on hold for so long, the caller has hung up!

I believe if the producer is telling the host or hostess there is a caller on hold, they should acknowledge that caller immediately.

 

On the segments that allow call-ins/testimonials, the segments should be long enough to allow each call.  I think 3-4 calls per segment should be sufficient and the callers should be told they have 2 minutes to say whatever.

If the segments are short, allow 1 caller w/the same 2 minute cutoff.

"Never argue with a fool. Onlookers may not be able to tell the difference."


220-AuCC-US-CRM-Header-Update.gif

Esteemed Contributor
Posts: 5,102
Registered: ‎03-10-2010

The calls that annoy me is when someone calls in for a testimonial....they tell the host how many they have of such product...the colors...how well it washes..how comfortable...and then ...the host starts asking all the questions the caller just said...

 

Do you have this product....how many...what colors..tell us what you like about them...etc...

 

Wasn't the host listening...why does the caller have to repeat everything she just said....

 

Then...the hosts will say...if someone is out there not sure to buy off a t.v. station...what would you tell them...now the caller has to repeat...for the third time...why she likes the product...

 

I just shake my head at how stupid that entire call was...