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Trusted Contributor
Mrsq2022
Posts: 1,713
Registered: ‎03-10-2010

CS should have access to our screens

‎03-15-2011 11:39 PM

Im writing because I spoke with customer service twice in the past two weeks and both times the CS was unable to do something I was able to do at home. The first call, I wanted to convert a cosmetic kit to auto delivery. CS was very sweet and helpful but after Andes minutes told ms that she was not being given the A/D option. She apologized, and was great! But when I logged in to see for myself I was able to convert! The second time I tried to change the color of an advance order purchase I'd made. The CS tried and then said "oh I'm so sorry, that color is unavailable.". I logged in later and realized i was able to order the new color, and cancel the "old" color so CS should not have gotten any message that the new color was unavailable. I also called CS (wow, it's a record for me!) to change the cosmetic colors of an upcoming A/D and CS was able to help do that, so I know their screens must be different than the screens we see. I think that CS should have at least the same authority we have, and then some! Maybe they need some improvements to their computer system?
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