Suggestion Box

[Spurt]

On 2/20/2014 SUHSE39 said:

I can understand posters who are happy customers, who, have had, largely, good experiences, who feel they've been treated well by the company, and enjoy talking to other customers.

I can understand customers who are, maybe, sometimes, overly enthusiastic, about a certain vendor or product line. There are dedicated forums for the fans, so be it's, what's the harm? And what's the fun in mocking and taunting those folks? Isn't the point of a dedicated forum, for dedicated folk

If I join the "I Love Butter" Forum, and I just like to chat with my fellow Butter lovers, who cares?

I can also understand the posters who have complaints, who feel the company isn't what they wish it was, there are definite things they have issues with, and just maybe, if they post them, other like minded posters will pitch in and someone will pay serious attention.

I can understand sharing a specific problem you've had, with the forums. Personally, something like that, I prefer to share with Customer Service. Other posters might sound sympathetic, but, really, is anyone going to get all worked up, over the fact that my shoes took 3 weeks to arrive? Do they really care that they were too narrow and I got a major blister and had to go to the ER, and whilst there, I was traumatized by all the scary people waiting for treatment, and now, I have a fear of ER Rooms, scary people, AND shoes, yet QVC refused to offer me compensation, for my anxiety disorder! CS probably doesn't care either, but, they're paid to pretend. On the forums, some ornery poster would probably tell me it my own fault, no doubt, I have fat feet!

What I don't understand, and never will; the folks, bless their negative little hearts, that can't stand anything about QVC (or, I sometimes suspect, anything, period)!

They despise the Host's and the Vendors. The products are junk, the programming is atrocious (though, if all the stuff is junk, does it matter?) The shipping is slow and expensive, the website doesn't work (although it must have been working, when they logged their several thousand posts). Basically the company itself, is guilty of such deceit, deception and treachery, that, it boggles the mind that they are not under investigation for their connection to organized crime!

My sarcasm gene is in overdrive, but, seriously, whatever anyone thinks about the so called "Cheerleaders", they're on the website of a company they simply like. Agree or not, I don't think it's hard to understand why.

BUT, if you can't stand a company, have total disdain for it, what in the heck, prompts you to spend 5 min, let alone hours of your time, posting on the forums, of that company? Is wallowing in negativity really fun? Just don't get it??

Sushe,...While I may complain there are STILL a few products that I still like and still purchase from QVC. There are also shows that I still like and still watch. But when you see a company starting to go downhill in terms of poor quality merchandise and redundancy in their programming we have the right to make our comments known too. Some companies pay a fortune to obtain this type of customer feedback. And I bet some companies that have gone bankrupt could've used it....

And there's the adage...."if we didnt like you, we wouldnt complain, we'd just leave"...Or maybe some folks have made friends and the only thing they do like about QVC is the forums!

What I just don't understand people that get so upset if someone criticizes a host and/or product but then they are just as bad when they criticize other posters. And some of these "cheerleaders" have their own agenda.....and one even admitted "the meanies" drove her friends away so she was on a crusade to teach "them" a lesson. What is funny is that poster has now become a board bully..... And why oh why even open a thread that is going to upset you....and why would someone that absolutely positively loves the company come to the Q DID WHAT or SUGGESTION BOX if you do not want to read anything negative......

Then there are some people that are trolls and just looking for trouble and stirring up the pot....Now I dont get that....a weird hobby indeed....

The IGNORE feature can be your friend folks!

That is not to say that everyone has to agree with everyone, people have a right to their own opinion but folks should state why they take an opposing view and leave it at that and RESPECT the other person's opinion and certainly NOT just bash the person instead of the topic......JMHO.

[febe1]

What about "mystery shoppers"? They're like shills planted to spy on the "employees." I heard on the news recently that stores now have the capability to trail a shopper entering their store and give feedback for every item she picks up and for how long she stays at that counter. This is done for numerous reasons, one being to help the company decide which products will be placed at the most interest spots. Their electronic capabilities are limitless now....

[apple1964]

Yikes!

[Kachina624]

If you'll read the board guidelines, you'll see that QVC employees and vendors are prohibited from posting on the boards. Do you really think people would risk their jobs just so they could leave a comment here and there? I've never suspected Q employees are posting here.

[icezeus]

On 2/17/2014 debc said:

As much as people whine and complain about everything I'm surprised they let us have a board at all.

This board is a free service and no I don't work for QVC.

Oh look I think someone's following you....

Get the tinfoil hats out...

LOL!!!!

[stevieb]

On 2/23/2014 kachina624 said: If you'll read the board guidelines, you'll see that QVC employees and vendors are prohibited from posting on the boards. Do you really think people would risk their jobs just so they could leave a comment here and there? I've never suspected Q employees are posting here.

Of course, guidelines are just that, not hard and fast rules and I'd guess that when any entity feels it in their best interest to bend the guidelines, they don't hesitate to do so... I have no idea if employees or contractors post on the boards at the behest of QVC and it doesn't much matter to me personally. There are, though, a handful of folks that seem to think this company walks on water, as is their right, but any objective look at any entity is ultimately going to unearth something out of kilter, so those that perpetually indicate that QVC can do no wrong are at least a little suspect in my book.

[debic]

On 2/23/2014 kachina624 said: If you'll read the board guidelines, you'll see that QVC employees and vendors are prohibited from posting on the boards. Do you really think people would risk their jobs just so they could leave a comment here and there? I've never suspected Q employees are posting here.

I've never suspected any one, but that doesn't mean it doesn't happen. An employee trying to help. Not all shills have to be sent here.

Considering we ban the person, and sometimes even censor the company and people still do it, I'd say yes. The board I moderate on has 4000 people on at any given time. There's 8,500 on right now. Most users ever online is over 60,000. I often wonder if anyone works.

[debic]

On 2/23/2014 stevieb said:

On 2/23/2014 kachina624 said: If you'll read the board guidelines, you'll see that QVC employees and vendors are prohibited from posting on the boards. Do you really think people would risk their jobs just so they could leave a comment here and there? I've never suspected Q employees are posting here.

Of course, guidelines are just that, not hard and fast rules and I'd guess that when any entity feels it in their best interest to bend the guidelines, they don't hesitate to do so... I have no idea if employees or contractors post on the boards at the behest of QVC and it doesn't much matter to me personally. There are, though, a handful of folks that seem to think this company walks on water, as is their right, but any objective look at any entity is ultimately going to unearth something out of kilter, so those that perpetually indicate that QVC can do no wrong are at least a little suspect in my book.

But I love temptations....

[scotnovel]

It is quite possible for a normal (non QVC employee) buyer/poster to have had all or mostly good experiences with QVC. I have posted on a few things that I don't like, such as the over the top gushy comments by the hosts. I won't buy from certain vendors because I don't like the quality or their products.

However, I haven't had the problems that it seems that a number of posters have had. For example, I haven't had delivery issues, I haven't been sent used broken items, I'm not overly concerned about shipping costs, I haven't tried to return items that I've had longer than 30 days, and I don't remember ever having called customer service with a complaint.

Perhaps some of the issues have something to do with the amount of items that some are buying (the more you buy the more chances for a problem). Or the problems stem from the buyer not paying attention to things such as the estimated delivery date, how much an item really costs, not understanding what their own credit limit or situation is, or not paying attention to reviews.

I don't buy that much (only 6 orders since last August) and I NEVER buy based only what a host or vendor says without looking at reviews on that or a similar product.

There are those who are never satisfied with anything but it would be silly to think that anyone posting negative things just spends all their time being hateful or that they work for a competitor. Just as silly is to think that anyone who is positive about their history with QVC is a "plant".

[febe1]

There is nothing "silly" about plants. Of course, it IS silly to think anyone or everyone positive or negative is a plant. There are rules and regulations everywhere, even the NSA.