Suggestion Box

[apple1964]

I never gave this much thought until this thread started... who knows maybe there are people from QVC who post. I don't care either way... never effected me.

[ive been framed]

I've been framed!!!...er...that is.. what on earth gave you the idea that moles are planted here?

and no, I don't buy everything I sellll...SEE on the Q. Yeah, that's it. See.

[febe1]

I would think the Q would be stupid if they did not have employee plants on their boards. I would imagine they wouldn't be belligerent posters, but the kind that would always praise the Q and their goodness. Those that are always crying "bashers" and "bullies" and attempting to stop negative opinions would be their goal. I wonder how many? The Q is into social media bigtime. I would think they would want compilation of various important data for selling purposes. Do they target and punish? No, I think they value every penny they extract from every poster. Look at the NSA, and it's naïve to think no plants.

[stevieb]

On 2/17/2014 BonnieBelle said:

There's one now, LOL!

[stevieb]

I suppose 'dumb' is in the eye of the beholder, just as is priggish and holier than thou...

Regardless, there are a few folks that post regularly who are always so very quick to defend QVC on any and every subject, and some of whom also often attempt, however lamely, to demean those expressing gripes, even on the forum designed for gripes... Sorry, but it does give one cause to wonder.

[Suhse]

I can understand posters who are happy customers, who, have had, largely, good experiences, who feel they've been treated well by the company, and enjoy talking to other customers.

I can understand customers who are, maybe, sometimes, overly enthusiastic, about a certain vendor or product line. There are dedicated forums for the fans, so be it's, what's the harm? And what's the fun in mocking and taunting those folks? Isn't the point of a dedicated forum, for dedicated folk

If I join the "I Love Butter" Forum, and I just like to chat with my fellow Butter lovers, who cares?

I can also understand the posters who have complaints, who feel the company isn't what they wish it was, there are definite things they have issues with, and just maybe, if they post them, other like minded posters will pitch in and someone will pay serious attention.

I can understand sharing a specific problem you've had, with the forums. Personally, something like that, I prefer to share with Customer Service. Other posters might sound sympathetic, but, really, is anyone going to get all worked up, over the fact that my shoes took 3 weeks to arrive? Do they really care that they were too narrow and I got a major blister and had to go to the ER, and whilst there, I was traumatized by all the scary people waiting for treatment, and now, I have a fear of ER Rooms, scary people, AND shoes, yet QVC refused to offer me compensation, for my anxiety disorder! CS probably doesn't care either, but, they're paid to pretend. On the forums, some ornery poster would probably tell me it my own fault, no doubt, I have fat feet!

What I don't understand, and never will; the folks, bless their negative little hearts, that can't stand anything about QVC (or, I sometimes suspect, anything, period)!

They despise the Host's and the Vendors. The products are junk, the programming is atrocious (though, if all the stuff is junk, does it matter?) The shipping is slow and expensive, the website doesn't work (although it must have been working, when they logged their several thousand posts). Basically the company itself, is guilty of such deceit, deception and treachery, that, it boggles the mind that they are not under investigation for their connection to organized crime!

My sarcasm gene is in overdrive, but, seriously, whatever anyone thinks about the so called "Cheerleaders", they're on the website of a company they simply like. Agree or not, I don't think it's hard to understand why.

BUT, if you can't stand a company, have total disdain for it, what in the heck, prompts you to spend 5 min, let alone hours of your time, posting on the forums, of that company? Is wallowing in negativity really fun? Just don't get it??

[debic]

On 2/19/2014 taja123 said:

I would think the Q would be stupid if they did not have employee plants on their boards. I would imagine they wouldn't be belligerent posters, but the kind that would always praise the Q and their goodness. Those that are always crying "bashers" and "bullies" and attempting to stop negative opinions would be their goal. I wonder how many? The Q is into social media bigtime. I would think they would want compilation of various important data for selling purposes. Do they target and punish? No, I think they value every penny they extract from every poster. Look at the NSA, and it's naïve to think no plants.

It's unethical for one thing, and dishonest for another. Especially if they are posting about how great something is. People do actually rely on reviews.

I've never given much to any review, I even leave them myself. LOL 9 times out of 10 I wonder if we even bought the same thing.

Everyone who likes something isn't a shill, nor is everyone who hates something a troll.

[febe1]

On 2/20/2014 debc said:

On 2/19/2014 taja123 said:

I would think the Q would be stupid if they did not have employee plants on their boards. I would imagine they wouldn't be belligerent posters, but the kind that would always praise the Q and their goodness. Those that are always crying "bashers" and "bullies" and attempting to stop negative opinions would be their goal. I wonder how many? The Q is into social media bigtime. I would think they would want compilation of various important data for selling purposes. Do they target and punish? No, I think they value every penny they extract from every poster. Look at the NSA, and it's naïve to think no plants.

It's unethical for one thing, and dishonest for another. Especially if they are posting about how great something is. People do actually rely on reviews.

I've never given much to any review, I even leave them myself. LOL 9 times out of 10 I wonder if we even bought the same thing.

Everyone who likes something isn't a shill, nor is everyone who hates something a troll.

Of course not....

[dooBdoo]

On 2/19/2014 debc said:

On 2/18/2014 dooBdoo said:

I'm convinced there are shills posting on the forums, people compensated one way or another to offer enthusiastic promotion for certain products or product lines. And some compensated to post negative reviews, too. From reading threads over time, I believe not all are compensated by QVC. Some promote lines which aren't sold by the Q, or they come here to recount horror stories about QVC products. Many of them do so a bit more subtly so their posts aren't removed and their accounts aren't quickly banned.

It's effective. It's easy to read a rave review of a product and want to try it, even when the review is by an anonymous poster on a chat board. In the same way, an anecdote about a terrible experience often causes us to change our minds about a purchase. This is happening everywhere, with reviews of mobile apps in the App Store, or hotels and resorts on travel sites, or apartment complexes, or even your local physicians -- any product or service you might look up on the Internet before purchasing or patronizing.

I've read a number of articles about this growing problem. Companies and consumer protection agencies are trying to combat it, but it's a complex issue.

There's even articles about famous authors that admit they have 'friends' leave good reviews. Leaving bad reviews of your competition is also a problem on my board.

LOL, I remember how shocked I was about all this so many years ago. Ethics are low for some apparently. Of course there are a lot of over enthused buyers also.

While I'm a temptations fan I rarely will even open any of the threads anymore. We could just copy and paste one argument into almost every complaint or gushing of how great it is. I post 90% in the food forum as that's where my interest is. I hit and miss this one and TSV forum.

I post a lot in support of their rules as mostly I get a lot of complaints of how lousy our rules are, I should do this I should do that. Go find someplace else to be happy. It's the same everywhere, some people complain about everything. I don't even know who most of the people they're complaining about are.

Hi, debc! My eyes have been opened about the lack of ethics exhibited by shills over the years. There are articles out there with tips on the ways to spot a fake review, but some compensated "reviewers" are getting more savvy in their style. The harm I see, among other things, is that unwitting people end up buying or avoiding products or services based on false information. Also, conversations often are disrupted by these unethical posters.

In recent years, lawsuits are being filed against those who post negative reviews that harm businesses. I wonder how that will impact the various forums? Possibly, one by one, they'll be closed other than to those who register with a verified name and address.

I, too, have posted about the standards for participation here. The fact is, the forums are offered free to posters, when we create an account we agree to their terms, so if we don't like it we should petition QVC to change it or we should read and post elsewhere. I seems as though there's at least one thread about "where did my post go" or "why can't we talk about [fill in the blank]" every day I read here.

jmho, ymmv

[Spurt]

On 2/18/2014 dooBdoo said:

On 2/18/2014 debc said:

On 2/17/2014 wildcat fan said:

QVC obviously has people posting here. What gets me is that they are very selective about when they post. There was a comment in Suggestion Box or Q Did What--can't remember which one--and a QVC customer service rep logged on to address it. Why pick that post to respond in when there are so many others here that warrant a response as well?

I really don't like the way the companies & QVC are using YouTube bloggers here as plants to drum up support for products. I don't mind it when a person from a company (like the guy from Bose) comes here to the Community to address concerns, and I actually welcome that, but I think it crosses the line when QVC's minions are here to drum up sales and positive publicity.

I don't know that, but it wouldn't surprise me at all. After moderating on a large board for almost 10 years and seeing how badly 'businesses' behave nothing shocks me. We call those people 'shills' and if we find them they get banned as well as the company gets censored. LOL, I imagine that wouldn't happen here.

I like a lot of Q's stuff, but that doesn't make me a shill. I'm more questioning of one post wonders (for or against) myself.

I'm convinced there are shills posting on the forums, people compensated one way or another to offer enthusiastic promotion for certain products or product lines. And some compensated to post negative reviews, too. From reading threads over time, I believe not all are compensated by QVC. Some promote lines which aren't sold by the Q, or they come here to recount horror stories about QVC products. Many of them do so a bit more subtly so their posts aren't removed and their accounts aren't quickly banned.

It's effective. It's easy to read a rave review of a product and want to try it, even when the review is by an anonymous poster on a chat board. In the same way, an anecdote about a terrible experience often causes us to change our minds about a purchase. This is happening everywhere, with reviews of mobile apps in the App Store, or hotels and resorts on travel sites, or apartment complexes, or even your local physicians -- any product or service you might look up on the Internet before purchasing or patronizing.

I've read a number of articles about this growing problem. Companies and consumer protection agencies are trying to combat it, but it's a complex issue.

dooBdoo...Hi, I dont know if QVC has definite plants to stop any negativity, but I have read a Thread where someone posted a complaint about their order and the poster got a call from QVC's Customer Service and got the situation resolved. I don't know if the Board Moderators handle these cases or directs the more serious ones for Customer Service to take charge of. As for companies stopping any negativity Ive seen a commercial where companies can purchase some kind of filter for their website to stop bad reviews (they said they need this to stop competitors from posting bad reviews or reviews by disenchanted customers)....so yes this is a growing problem because everything will appear hunky dorey... ....

A friend had posted a negative review on an apartment that she moved out of and posted it to warn other prospective tenants....she went back to the site to see if anyone commented on her review and found had it been removed from the forefront and moved to a section in very small print--additional reviews not recommended---that way they could hide what she wrote.....

CONSUMER BEWARE!

Im happy at least QVC offers a Suggestion Box and Q Did What to capture customer comments (now whether they read them or not or take them to heart is another story)...

And of course I dont think that QVC needs plants--- they have enough of what I call "QVC Cheerleaders" to save their day....