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Frequent Contributor
Derwin28
Posts: 129
Registered: ‎10-27-2013

A more user friendly account summary of returns/refunds

‎04-08-2021 06:54 PM

Please consider proving a breakdown of refund information for items purchased on easy pay..  It seems that once a return is processed, all prior information about any payments previously made is wiped out.  In my case, I need to go back to how I paid, and do the math to check the accuracy of the refund.  A small pain, and I know the process could be easier.  Thank you.

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Respected Contributor
MW in Iowa
Posts: 2,577
Registered: ‎03-10-2010

Re: A more user friendly account summary of returns/refunds

‎04-08-2021 07:06 PM

I agree , i just take a chance that it  is correct ,  epecially shipping charge  subtracted ,on top of the easy pays , it always seems less than i thought.

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Honored Contributor
Kachina624
Posts: 69,781
Registered: ‎03-10-2010

Re: A more user friendly account summary of returns/refunds

‎04-08-2021 07:46 PM

I'd also like to see a breakdown on charges assessed for returns. 

New Mexico☀️Land Of Enchantment
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Honored Contributor
Sooner
Posts: 32,664
Registered: ‎03-10-2010

Re: A more user friendly account summary of returns/refunds

‎04-08-2021 07:52 PM

It isn't right that customers don't get this.  I have always thought this was terribly rude of QVC not to provide this. 

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Frequent Contributor
Derwin28
Posts: 129
Registered: ‎10-27-2013

Re: A more user friendly account summary of returns/refunds

‎04-08-2021 08:38 PM

I think QVC management should appoint a consumer panel to help address actual user website issues.

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Honored Contributor
CalminHeart
Posts: 10,497
Registered: ‎03-09-2010

Re: A more user friendly account summary of returns/refunds

‎04-09-2021 07:01 AM

@MW in Iowa wrote:

I agree , i just take a chance that it  is correct ,  epecially shipping charge  subtracted ,on top of the easy pays , it always seems less than i thought.

 

I receive this information in an email. It would be nice if it also showed up in our online account info.

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