Suggestion Box

[KateLynninAZ]

QVC:  Please remove the instructions of "how to do a return" from the label. If  you were to combine the label with the return slip it would allow for 1-page of printing vs. my wasting costly ink (*and paper) on something I'm unfortunately very well versed in doing.  You're seeking ways to minimize costs, and so are the consumers.  If I'm required to print your label and packing slip to return, at least streamline it down to a singular print.  

[loriqvc]

@KateLynninAZ - I totally agree! They could also just reconfigure the file to place the instruction list on its own page in case anyone needs it (then they can choose to print that part or not). I sent this suggestion to both the social team and the regular customer service email address a couple of months ago but haven't ever heard anything—and clearly haven't seen any changes.

[happilyretiredgirl]

Years ago QVC  always included the return slip, please Q go back to that for your customers.  The hosts always reminding customers you can try your products and for any reason you have 30 days to return or exchange, so please consider including the return slip.  

Edit to include....HSN and Shophq, JTV includes the return slip.

[loriqvc]

For what it's worth, I'd say I get a return label/slip about 75% of the time, but it seems like I have bad luck and don't receive one when I actually need to submit a return. 

[RespectLife]

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@KateLynninAZ wrote:

QVC:  Please remove the instructions of "how to do a return" from the label. If  you were to combine the label with the return slip it would allow for 1-page of printing vs. my wasting costly ink (*and paper) on something I'm unfortunately very well versed in doing.  You're seeking ways to minimize costs, and so are the consumers.  If I'm required to print your label and packing slip to return, at least streamline it down to a singular print.  

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@KateLynninAZ 

I'm confused.  I HAVE a one page print option on anything!

I always print my own return slips....when I press print, I see which page the actual UPS/USPS return label is by scrolling the bar down on the right.....and then I select that page ONLY.

I never have to print all pages.  The print box gives you tons of options and printing only specific pages is one of them.

Have you tried that?  Maybe I don't know what you are talking about....

[Tori3569]

Every printer allows you to pick the pages &/or portion of a page you want to print.  You should never need to print all pages of anything that you don't want.  I'd suggest googling the specific printer and the looking for either "print selection" or "print one page".  Good luck 

[loriqvc]

In case people haven't recently seen the way QVC sets up their return label PDF files online, here's an overview of the layout for the UPS option (I haven't used the USPS option since they started offering a choice, so I don't have an example on hand to confirm it is the same, though I imagine it is):

• The top half of the first page has a margin-to-margin grey box that
   contains a list of return instructions. It is unlikely that anyone would
   want to print this, and the grey background wastes A LOT of ink.
• The bottom half of the first page is the return label.
• The top part ot the second page has the packing slip and barcode to
   place in the return package to provide item and return/exchange
   details; this only takes up about 1/4 of the page, leaving the rest blank.

If they could just swap the instruction list section for the packing slip section, only one page would need to be printed for the packing slip and return label.

The easiest way I've found to avoid printing the grey box and two pages is to print the page with the packing slip at the top and then reinsert the printout in the printer, capture the image of the return label and paste it into a blank document, and then print the label image at the bottom of the previously printed packing slip page. It's not a terribly difficult process, but it would be completely unnecessary if they would just reconfigure the file to be more printer friendly.

[Tori3569]

@loriqvc I am familiar with the return documents.

 I either screenshot the parts I want and crop to remove what I don't want before printing, or cut and paste only what I want from the pages onto a word doc and then print.  Both of these options should be fairly easy to do.  

[loriqvc]

@Tori3569 - As I noted above, I do something similar. But wouldn't you rather just have a better file to print without any extra work? 

[deeva]

At least you got a label. My latest order didn't include a receipt.