Vera quality issue?

Zahrah · ‎06-03-2013

Hi

I have recently purchased a turnlock satchel bag. It arrived and yesterday I had time to take a look at it.

I would like your opinion whether you do think this is normal on Vera bags or it is a defect.

When looking at the front of the bag, the front is just somehow crooked. I dont know how to decribe it, but essentially the top of the flap pocket is not straight. On one side the handle (where the handle attaches to the body of bag) is touching the top of the pocket. On the other side there is about 1 inch space between the top of a pocket and the handle.

So either the pocket and its flap are not sitting straight or the handles are attached to the bag at uneven heights. I sort of think it is both.

Also on the pocket there is this wide decorative stripe running down the flap and continuing on the pocket. Well this is not straight either because as you close the flap the stipe does not line up but it is moved to the side by about 0.5cm on pocket versus on the flap. Something is not straight and causes the above issue.

I hope this description is understandable.

I have other Vera bags which are also not exactly straight and even, maybe that is due to cotton fabric, I dont know. But this is a designer bag not a street no name merchandise.

It bothers me, I would live with the decorative strip slightly not lining up, but not the handle touching pocket on one side and inch higher on other side.

Unfortunatelly I bought this bag on ebay and the seller does not take merchandise back. The only way would be to claim the bag is defective which was not disclosed.

I would like to know your opinions and your experiences with bags not being straight and symetrical and whether you think it is a defect.

KLevineFan · ‎03-10-2010

I have many Vera bags & mine are all "straight" or even patterned & not crooked in any way. Didn't the seller post photos of the bag? I would not buy any item w/o seeing front/back photos. That would be the time to ask about the patterns, if any flaws in your opinion.

Ibby114 · ‎03-10-2010

The ebay seller might not accept returns, but you can always file a 'not as described' complaint since the bag doesn't seem like it was sewn correctly. Anything 'off' should be disclosed in the auction.

Zahrah · ‎06-03-2013

On 1/23/2014 KathyLFan said:
I have many Vera bags & mine are all "straight" or even patterned & not crooked in any way. Didn't the seller post photos of the bag? I would not buy any item w/o seeing front/back photos. That would be the time to ask about the patterns, if any flaws in your opinion.

The seller did not post pictures of this particular bag, there are many sellers who post "stock picture" if they have more of the same bag for sale.

This particular seller also had it written in description that it is stock picture and actual pattern placement might vary. Which is OK, same as if you buy from VB or QVC, you dont know your pattern placement until you receive it. However, pattern placement is not my problem.

KLevineFan · ‎03-10-2010

Then I agree that you should file eBay complaint that it was not as described & they didn't post actual product photos. If it bothers you, return it for refund. Even a sale/good price isn't worth it if you are not happy with it. Good luck!

deercreek · ‎03-09-2010

I have this bag and it doesn't have the issues you describe. If the seller won't take the bag back I agree that you should file a complaint. I'm sorry to hear that this happened. That's so disappointing for you.

Ibby114 · ‎03-10-2010

I'm so careful buying Vera items with stock photos on ebay- you can lose so much of the pattern unless it's a large piece. If I buy from Vera's website, I can always take it to my local Vera store for a refund or exchange. Dot com recently had a tech case as a GWP, I received one with the worst pattern placement! The store was happy to exchange it for me.

Zahrah · ‎06-03-2013

On 1/23/2014 ibb38 said:
I'm so careful buying Vera items with stock photos on ebay- you can lose so much of the pattern unless it's a large piece. If I buy from Vera's website, I can always take it to my local Vera store for a refund or exchange. Dot com recently had a tech case as a GWP, I received one with the worst pattern placement! The store was happy to exchange it for me.

That is a very good point.

Regarding the pattern placement, some pieces are trully not nice due to pattern placement. And I was thinking about bringing this topic for a while to see what others think.

It is like they are cutting out of the fabric at total random. Which might work for some patterns and not so much for others.

I think Vera should care how the pattern is placed, it can make or break the bag, they are designer name and it is attention to little details and perfect execution what makes designer goods stand out and justifies the price point.

As example I really wanted Mandy in one of the Canterberry patterns. But I was not able to find one which would have nice pattern placement as the Canterberry circles are all cut up into pieces and placed at random and it looked just like one big mess.

Last time I got wallet which also had the worst pattern placement ever, all front is just blank space between flowers. Who would want that. if they are producing those they should go to the outlets directly not sold at full retail.

On the other side I like that each product is its own original and there are diffent pattern placement as different people like different pieces of the pattern so i dont mean all peices should be the same, just that more care should be given when fabric is cut.

Especially in the patterns like Canterberry it should be laid out that way that the circles are intact over the seams.

Ibby114 · ‎03-10-2010

Funny you mention Canterbury- it was a tech case in Canterbury Cobalt! There wasn't a drop of blue on the front, the back of the case had a smidgen of blue on one side. I knew it wasn't going to be a full medallion on the case, but I hoped for at least some symmetry and balance!