Shoes

[Susan Louise]

I also think that whatever you get to spend from the trade in, has to be used using the retail price of the new bag, not one that is on sale. I remember asking about that several months ago.

[Susan Louise]

On 10/6/2014 jackyl said:

I had a bad experience with this. I wanted to trade in a bag that had discolored. I was given a large minimum dollar amount that I had to spend. It was around $400 or so. The only items in that range that were on their website at that time was luggage. I tossed the bag and will never buy another one.

Which D&B handbag were you going to trade-in? You only get 'up to' 50% of the value of the bag you were going to trade in...so you had a $800+ D&B handbag?

[Jackyl]

It was just a doctor's satchel, probably cost around $200 or so. All I know is the customer service person I spoke to said that the minimum I had to spend was $400. This was years ago, so maybe their policy has changed or I was informed incorrectly.

[Susan Louise]

On 10/8/2014 jackyl said:

It was just a doctor's satchel, probably cost around $200 or so. All I know is the customer service person I spoke to said that the minimum I had to spend was $400. This was years ago, so maybe their policy has changed or I was informed incorrectly.

Your posts are a tad confusing...

If your doctor's satchel only cost about $200, then you would have only gotten about $100 to put toward a new bag. So you would have put the $100 toward a new bag that cost $200+ (worth "equal to or greater" than the one you turned in)!

You stated in post #8: "I was given a large minimum dollar amount that I had to spend. It was around $400 or so."

I don't know how you were given about $400 toward a new handbag that as you say was only valued at about $200+.

When you said you were 'given' about $400, that is why I asked what handbag you got worth $800+...

Anyway, you still only get 1/2 of whatever the retail price is of the handbag you sent them. So, say your bag was $250...then you would have probably gotten a compensation of $125 toward a new bag of 'equal to or greater value' which would have been anything $250+...not $400+. That is how I understand it to be.

Quoting from Diamondgirly's post above:

"We will offer you half the current retail price on the item that you send in to apply towards a new item of equal or greater value."