Shoes

[NickNack]

I am used to ordering shoes from Zappos with free shipping and free returns.  I ordered two pair of Aetrex shoes from Shoes dot com last week.  It was free shipping, but both pair were 1/2 size too big.  I've worn size 8 in Aetrex before, but the arch support hit my foot in the wrong place in these shoes.  

I knew I would have to pay $6.95 to return them, but when I starting filling out the online form about returns they charged me $6.95 per pair.  I called them, and CS said there was a $6.95 restocking fee per pair.  It made me fill each return form out separately and gave me two separate UPS labels.  The CS person told me I could return them in the same box, so I am doing that.  I hope they get credited correctly.  I sent a note explaining what I was doing.

I don't like that they charged me $6.95 per pair and won't order from them again.  I felt like it was safe since I had worn this brand before.  I knew I would have a return shipping fee but not a restocking fee for each pair.

I have needed a 7 1/2 in several pairs of shoes I've ordered recently when I've always worn an 8.  I'm wondering if my feet are shrinking!  I guess I will need to start going to Dillard's and trying on shoes and buying them locally.  They don't have a very good selection of comfort shoes, which is what I need for my flat feet.

[x Hedge]

I think I would've just added a "comfort insole" from the Dollar Store, or used a removable insole from an old pair of shoes to take up that extra half size instead of paying $14. bucks to have NO new shoes.

Yikes! That's a terribly expensive lesson.

[Scooby Doo]

They don't charge you for return shipping IF you exchange for either a different size or shoe.  You're charged a return shipping if you ask for a refund.

[NickNack]

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@Scooby Doowrote:

They don't charge you for return shipping IF you exchange for either a different size or shoe.  You're charged a return shipping if you ask for a refund.

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@Scooby Doo  Yes, I realized that.  I was afraid a 7 1/2 might not work either though.  

[NickNack]

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@x Hedgewrote:

I think I would've just added a "comfort insole" from the Dollar Store, or used a removable insole from an old pair of shoes to take up that extra half size instead of paying $14. bucks to have NO new shoes.

Yikes! That's a terribly expensive lesson.

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@x Hedge  They were sandals, and I think an insole would probably be noticeable.  Yes, it was an unbelievably expensive lesson.

[x Hedge]

No, no extra 'wiggle room' allowed when it comes to fitting sandals @NickNack.

[Kachina624]

@NickNack.  I don't know if you'd want to go this route but I've gotten a ton of "comfort" shoes from Zulily, including Aertrex.  Most of their merchandise is now returnable but I haven't read the conditions.  My current favorite is this shoe by Klogs.  I've gotten some great shoes from Nurse Mates to name a couple of many brands.  I have bad pronation on my right foot, flat feet, and I wear a size 11.  I don't find shoes on Zulily every day, just occasionally.