Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
02-10-2011 12:17 PM
I ordered a bag through them Jan 10th. It was defective, I returned it to them Jan 14th. They told me to include UPS slip in box and shipping would be refunded, also. Jan 17th I received an email from them stating they were refunding price of the bag. The 18th I called them regarding return of the shipping and they said I would receive a check in 2-3 weeks for the shipping amount. They were supposed to email me confirming this; they didn't.
I called them yesterday, as I haven't received a check. They told me they do not send out a check, rather they credit my PayPal account. I told person I don't have a PayPal account, she told me that is how they process refunds, through PayPal, and they processed it in mid January, so it should be showing on my charge account. I went to my charge account - no credit is there for shipping. I called ILove Dooney back - she said someone in accounting would call me. No one did.
Today I receive an email that they are giving me a store credit for the shipping amount. I don't want a store credit - I'm being penalized for their bad merchandise. And, I'm being forced to buy with them again to 'get' my return shipping 'credit'. Baloney!
I've tried to call them a few times this morning - seems they are unavailable? Is this how it goes with ILoveDooney? Why would anyone order from them? I know many of you have had positive experiences with them.
I need some moral support here ladies!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788