At least you got something. Today I received an empty package. It was sealed so. I know it Was not stolen in the mail. Someone in the processing,filling orders line is a thief. I would think It was a mistake if it hadn't happened to me before. This time it was a Judith Ripka necklace and we know those are not cheap. I asked the representative if they checked boxes to make sure there was something in them. She said yes. If this is the case then the person packing for shipment had to have taken it. They need better checking of these employees. I waited for this to arrive only to have nothing and ofcourse now it is sold out. With the new return shipping rules, I am re-thinking shopping at QVC. I spend at lot at the Q . Management take notice.