returns

arezzo · ‎10-09-2020

I received another letter stating that I return too many items. If I don't stop they will cancel my account. Their big selling offer is "you can always return if you don't like or another reason." Well you take the chance of buying on line. The problem is that sizes are never true to size or it doesn't appear as on TV. I have been a QVC client for over 25 years and I don't approve of this letter.

Puppy Lips · ‎05-09-2010

I had a spell where I was returning a lot and was afraid I would get a letter too, but I never did. I know sizing can not only vary between designers, but within one line and within the exact same item. If a garment does not measure close to what it is supposed to be, I mark it as defective and expect to not pay return shippping. Due to the $10.45 "try on" fee, I stick with brands that I have had good luck with and avoid trying out new designers which has a higher chance of an outright return. I would think that will all the trouble QVC has had lately with filling orders and shipping, that they would want to keep the customers that they do have happy.

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

Kachina624 · ‎03-10-2010

@arezzo You're preaching to the choir here. We know what the situation is as WE SHOP. First you have to return an awful lot of merchandise in order to receive one of those letters. Second, no company has unlimited returns. They cost us all money so eventually they're going to put the brakes on. It gets to the point where it's not worth the cost of retaining you as a customer.

In addition, we know the actual measurements are listed for every single garment so there's no excuse for ordering the wrong size. QVC clothing runs very true to size, much more so than department store clothing, especially within the specific lines.

If seeing a garment modeled live, reading a description, viewing a video and reading the measurements doesn't get you what you expect, you need to do in-person shopping only. Your excuses are cop outs.

New Mexico☀️Land Of Enchantment

rms1954 · ‎06-06-2019

@arezzo wrote:
I received another letter stating that I return too many items. If I don't stop they will cancel my account. Their big selling offer is "you can always return if you don't like or another reason." Well you take the chance of buying on line. The problem is that sizes are never true to size or it doesn't appear as on TV. I have been a QVC client for over 25 years and I don't approve of this letter.

"Another letter" should have tipped you off. Placing the blame on QVC isn't fair.

Foxxee · ‎10-03-2014

"Their big selling offer is "you can always return if you don't like or another reason."

I think that's part of the problem. Hosts come across as too lenient, so customers feel comfortable returning items until they get the big cancel account letter.

It's true, although, I never received THE letter, I found myself returning a lot because of sizing issues even though I always looked at the measurements, videos, and saw it on TV. I also received some real winners that shouldn't have left the factory. For sizing that didn't match online measurements, I marked them defective. I wouldn't want another customer to receive the wrong size too.

It goes both ways, though.

Maybe, we should send QVC letters telling them we are cancelling them as a retailer because they sent us too many defective, poorly packaged damaged products, inconsistent sizes, and what should have been factory rejects.

However, this is your second letter. You must be returning a lot of items. If you want to keep your QVC account, I suggest you buy your clothes elsewhere. Although, I purchase a few things, mostly I shop elsewhere and don't have the same problems. I suggest you only buy things from QVC you know you'll keep unless they are defective or damaged.

geezerette · ‎03-16-2010

@Foxxee wrote:
"Their big selling offer is "you can always return if you don't like or another reason."

I think that's part of the problem. Hosts come across as too lenient, so customers feel comfortable returning items until they get the big cancel account letter.

It's true, although, I never received THE letter, I found myself returning a lot because of sizing issues even though I always looked at the measurements, videos, and saw it on TV. I also received some real winners that shouldn't have left the factory. For sizing that didn't match online measurements, I marked them defective. I wouldn't want another customer to receive the wrong size too.

It goes both ways, though.

Maybe, we should send QVC letters telling them we are cancelling them as a retailer because they sent us too many defective, poorly packaged damaged products, inconsistent sizes, and what should have been factory rejects.

However, this is your second letter. You must be returning a lot of items. If you want to keep your QVC account, I suggest you buy your clothes elsewhere. Although, I purchase a few things, mostly I shop elsewhere and don't have the same problems. I suggest you only buy things from QVC you know you'll keep unless they are defective or damaged.

This is what I've been doing with all things I order from QVC now.

Due to poor quality or products not living up to the advertised hype, I have been ordering only products that I am familiar with for some time. I had also realized quite a while ago that I was either returning more than I kept, or donating the items to avoid getting dunned for a return. That's when I decided I needed to curtail my QVC spending.

Spurt · ‎03-20-2010

@Kachina624 wrote:
@arezzo You're preaching to the choir here. We know what the situation is as WE SHOP. First you have to return an awful lot of merchandise in order to receive one of those letters. Second, no company has unlimited returns. They cost us all money so eventually they're going to put the brakes on. It gets to the point where it's not worth the cost of retaining you as a customer.

In addition, we know the actual measurements are listed for every single garment so there's no excuse for ordering the wrong size. QVC clothing runs very true to size, much more so than department store clothing, especially within the specific lines.

If seeing a garment modeled live, reading a description, viewing a video and reading the measurements doesn't get you what you expect, you need to do in-person shopping only. Your excuses are cop outs.

@Kachina624

Hi friend,I have to respectfully disagree ---- there have been clothing items where the "click here" measurements were missing....And in some cases the "click here" measurements are inaccurate--- I ordered a tunic top that was supposed to be 28 1/4 length and in person I measured it and it was actually 25 1/2.....

There are QVC clothing lines that their sizing is all over the place so its best for customers to stick with brands that they trust....but even then you get items that are

inconsistent and not as advertised.......QVC needs to do something about this--its a quality issue (when I go to Dillards their sizing IS consistent, whether I buy in person, or if I buy online, its true to what they described)....But there are also people that should only clothes shop in person, or they need to really do their homework before they buy from QVC and dont shop on impulse because as you said, and I totally agree returns cost all of us...

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”

Kachina624 · ‎03-10-2010

@Spurt The past few years, I've averaged 30 garment purchases per month. Yes, I know that's excessive but it's my thing. I study each one carefully before I pull the trigger. I can remember only one time this year when something didn't fit. I should have noticed that a pair of woven, not knit, pants had no Spandex thus no stretch and didn't fit like others. I received 4 items yesterday which all fit fine except the two pairs of pants are too long. I knew when I ordered them they would be. I sew, so I can hem them easily.

I guess we'll have to agree to disagree.

New Mexico☀️Land Of Enchantment

proudlyfromNJ · ‎05-01-2010

@Kachina624 wrote:
@Spurt The past few years, I've averaged 30 garment purchases per month. Yes, I know that's excessive but it's my thing. I study each one carefully before I pull the trigger. I can remember only one time this year when something didn't fit. I should have noticed that a pair of woven, not knit, pants had no Spandex thus no stretch and didn't fit like others. I received 4 items yesterday which all fit fine except the two pairs of pants are too long. I knew when I ordered them they would be. I sew, so I can hem them easily.

I guess we'll have to agree to disagree.

@Kachina624 You order in one month the amount I have in my complete wardrobe! Lol

Venezia · ‎03-09-2010

There's a limit to how many returns any retailer will (or should) accept. Other stores like Target and TJ Maxx monitor this and will stop a customer making further returns, when they reach an unacceptable limit.

Returns cost money. QVC has a liberal policy, but even they should not be expected to absorb excessive returns.

I order a lot of clothing items and I can't remember when I last returned one for sizing issues. Once you're familiar with a particular brand's sizing, it shouldn't be that hard to get it right (unless something is obviously defective in sizing).

As for other items, if something's defective, I send it back and mark it as such. That shouldn't count against anyone. (And I've also been with QVC for decades; both in England and here.)