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Super Contributor
shoechic
Posts: 494
Registered: ‎06-10-2015

order number missing

‎04-08-2022 01:56 PM

This is new (to me). In the past I know some of us were missing orders temporarily. I never worried about it because I ALWAYS had an order number. Eventually, it appears in order status within 24 hours.

 

I just made a purchase and there was NO order number. I clicked on "view receipt" and it shows me the receipt, but the order number is missing. And like before, not in order status & no confirmation email.

 

Frustrating. 

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Honored Contributor
Kachina624
Posts: 69,785
Registered: ‎03-10-2010

Re: order number missing

‎04-08-2022 02:09 PM

@shoechic    Contact the social team at qvcsocialteam@qvc.com and include your item number.

New Mexico☀️Land Of Enchantment
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Trusted Contributor
BunSnoop
Posts: 1,642
Registered: ‎05-22-2010

Re: order number missing

‎04-08-2022 02:17 PM

@shoechic , I called Customer Service and they said they are having technical difficulties and the orders placed today are not showing up in your accout.  She said it should be fixed in about 1/2 an hour - that was about 2-3 hours ago.

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Super Contributor
shoechic
Posts: 494
Registered: ‎06-10-2015

Re: order number missing

‎04-08-2022 02:22 PM

@Kachina624 Thanks, I just did. Smiley Happy

 

@BunSnoop Thank you so much for your response. I'll continue to wait, I guess. Smiley Indifferent

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