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Respected Contributor
Posts: 3,819
Registered: ‎03-24-2010

Why can’t we make a change in order?

Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

 

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice. 

Powers that be, can we please at least have a few measly hours to edit an order??  

Trusted Contributor
Posts: 1,414
Registered: ‎03-15-2010

Re: Why can’t we make a change in order?

Isn't that the whole point of having Customer Service?

To solve problems that customers caused.   

Valued Contributor
Posts: 754
Registered: ‎08-05-2018

Re: Why can’t we make a change in order?


@Mustang Shar wrote:

Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

 

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice. 

Powers that be, can we please at least have a few measly hours to edit an order??  


I agree the Q should be like their sister channel HSN ,have never been unable to cancel out an order because of size,or even  second thoughts . But if I want to reorder different size can  right from computer with not seeing processing  like the Q shows within seconds  of placing order.

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Honored Contributor
Posts: 13,146
Registered: ‎10-09-2012

Re: Why can’t we make a change in order?

[ Edited ]

I agree.  It would be nice to be able to modify the order within the first couple of minutes.

 

But when it happened to me, within the first 20 seconds or so, I simply placed the order for the correct size.  Then cancelled the incorrect order.  No need to call customer service for that.  

Honored Contributor
Posts: 19,170
Registered: ‎03-14-2010

Re: Why can’t we make a change in order?

I have never understood this either.  Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week.  If it's just sitting there, why can't it be changed?!

Honored Contributor
Posts: 16,242
Registered: ‎03-09-2010

Re: Why can’t we make a change in order?

I stopped impulsive shopping including speed checkout several years ago after I read what it costs companies to provide human CS.  That was even before the pandemic messed with CS practically everywhere.  

 

I still WANT human CS sometimes, but I can't begin to remember the last time I used the CS number.   I am waiting for an order involving a possible size issue right now, so my fingers are crossed that I guessed right.

Honored Contributor
Posts: 14,646
Registered: ‎03-09-2010

Re: Why can’t we make a change in order?

I ordered.....something......?.....  recently that I decided I could live without and tried to cancel it---it had only been 15-20 minutes or so and was told I couldn't----I called CS and she said the order had already been sent to a 3rd party ordering and couldn't be changed!!! Now what in the heck does that mean??? It means, I have to pay for the return!!! Now one thing she did suggest was to say on the return slip, for the reason for return, was,  that I didn't order it. That sounds a little hokey to me. I think I ended up just sending the stupid thing back--but now I am thinking long and hard about ordering anything-----

Honored Contributor
Posts: 70,154
Registered: ‎03-10-2010

Re: Why can’t we make a change in order?

I've often made changes to or canceled an order within an hour of placing it and recently too.  Hard to imagine someone couldn't do it within 2 minutes.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 2,611
Registered: ‎06-20-2015

Re: Why can’t we make a change in order?

It’s happened to me also. Not necessarily in 2 minutes, but definitely no longer then 10 minutes.
Esteemed Contributor
Posts: 6,773
Registered: ‎03-16-2010

Re: Why can’t we make a change in order?


@faeriemoon wrote:

I have never understood this either.  Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week.  If it's just sitting there, why can't it be changed?!


@faeriemoon   that's exactly how I feel !  I can't cancel ,  but the item is only sitting there sometimes , Yes for a week.  It isn't like someone is packaging it up within minutes or even hours .  I really wish qvc would change this policy .  I guess they don't want to loose money , but actually if the item may once received be returned that is taking away the $$ !!