Why can’t we make a change in order?

Mustang Shar · ‎03-24-2010

Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice.

Powers that be, can we please at least have a few measly hours to edit an order??

CoffeeNut · ‎03-15-2010

Isn't that the whole point of having Customer Service?

To solve problems that customers caused.

Mimi NY · ‎08-05-2018

@Mustang Shar wrote:
Don't you think a Customer Service representative would have more important things to manage than having to change my order after immediately ordering it? Seriously, I just ordered the muk luks TS when I forget their size chart is different and a medium would not be a size 12. Literally... 2 MINUTES I see the size chart on screen and I've ordered the wrong size.

System doesn't allow us to make any changes and I think that presents an unnecessary call to CS. Our CS are wonderful people who solve more complex problems than changing a size or color choice.

Powers that be, can we please at least have a few measly hours to edit an order??

I agree the Q should be like their sister channel HSN ,have never been unable to cancel out an order because of size,or even second thoughts . But if I want to reorder different size can right from computer with not seeing processing like the Q shows within seconds of placing order.

Caaareful Shopper · ‎10-09-2012

I agree. It would be nice to be able to modify the order within the first couple of minutes.

But when it happened to me, within the first 20 seconds or so, I simply placed the order for the correct size. Then cancelled the incorrect order. No need to call customer service for that.

faeriemoon · ‎03-14-2010

I have never understood this either. Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week. If it's just sitting there, why can't it be changed?!

millieshops · ‎03-09-2010

I stopped impulsive shopping including speed checkout several years ago after I read what it costs companies to provide human CS. That was even before the pandemic messed with CS practically everywhere.

I still WANT human CS sometimes, but I can't begin to remember the last time I used the CS number. I am waiting for an order involving a possible size issue right now, so my fingers are crossed that I guessed right.

wagirl · ‎03-09-2010

I ordered.....something......?..... recently that I decided I could live without and tried to cancel it---it had only been 15-20 minutes or so and was told I couldn't----I called CS and she said the order had already been sent to a 3rd party ordering and couldn't be changed!!! Now what in the heck does that mean??? It means, I have to pay for the return!!! Now one thing she did suggest was to say on the return slip, for the reason for return, was, that I didn't order it. That sounds a little hokey to me. I think I ended up just sending the stupid thing back--but now I am thinking long and hard about ordering anything-----

Kachina624 · ‎03-10-2010

I've often made changes to or canceled an order within an hour of placing it and recently too. Hard to imagine someone couldn't do it within 2 minutes.

New Mexico☀️Land Of Enchantment

KKlim · ‎06-20-2015

It’s happened to me also. Not necessarily in 2 minutes, but definitely no longer then 10 minutes.

Kitty Galore · ‎03-16-2010

@faeriemoon wrote:
I have never understood this either. Particularly considering the fact they can't even get the item out of the warehouse and on its way to you in less than a week. If it's just sitting there, why can't it be changed?!

@faeriemoon that's exactly how I feel ! I can't cancel , but the item is only sitting there sometimes , Yes for a week. It isn't like someone is packaging it up within minutes or even hours . I really wish qvc would change this policy . I guess they don't want to loose money , but actually if the item may once received be returned that is taking away the $$ !!