Website a bit kerflooey?

Bookplate · ‎08-19-2011

I just tried to order a pair of shoes. At checkout I got the message that they could not be shipped to my address, and please edit the address. I literally order things every week so there is nothing wrong with my address! I called CS and the nice lady told me that the shoe color and size I ordered were not in fact available. This I understand!

So why did the system allow me to put the item in my cart and then tell me the problem was with my address?! I am backing away for the day.....

Kachina624 · ‎03-10-2010

@Bookplate. People often get that message when the item has sold out but the whacko computer hasn't caught up yet. I'd call and see if a rep can push it through.

New Mexico☀️Land Of Enchantment

Bookplate · ‎08-19-2011

@Kachina624 wrote:
@Bookplate. People often get that message when the item has sold out but the whacko computer hasn't caught up yet. I'd call and see if a rep can push it through.

@Kachina624 OK, thanks for that info; it's a first for me. I did speak to a rep and it really was not available.

Ibby114 · ‎03-10-2010

When I get error messages that make no sense, I change browsers that helps more often than not!

For the longest time my account would only work on the app- calling in didn't help since everything was ok on Q's end. Then I decided to try what I advise to folks at work!! And it worked here too.