Venting on returns

Loves Cats 80 · ‎06-24-2013

I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.

Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??

skatting44 · ‎07-26-2019

Happened to me abt 5 yrs ago where I had bought a couple of items in 2 different sizes for Christmas because my daughter was between sizes . Well, sent the returns back in one box as self pay . Didn't catch this right away that I was charged the $6.95 on each item till it happened again on a different return .

QVC will also charge the $6.95 if you send something back as an exchange and they don't have it in stock . You have to check like a detective each time you send anything for exchange . Have never had any other company do this .

RespectLife · ‎02-27-2012

Agree!

I did an even exchange on 2 items.

Charged me the $6.95 return label fee on each!

I ck my Q Synchrony account regularly....and they don't show up....but when my posting day comes, I printed my entire statement, they were there.

CS apologized and credited, but you are right....gotta watch your bill like a hawk!

Kitty Galore · ‎03-16-2010

@Loves Cats 80 wrote:
I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.
Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??

@skatting44 @I don't see how they can charge you if you request an exchange and it is no longer in stock or the size/color is sold out that is not your fault ! I better check one of my returns that I sent back and they wrote me they couldn't exchange due to it's sold out and gave refund .

RespectLife · ‎02-27-2012

@Kitty Galore wrote:

@Loves Cats 80 wrote:
I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.
Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??
@skatting44 @I don't see how they can charge you if you request an exchange and it is no longer in stock or the size/color is sold out that is not your fault ! I better check one of my returns that I sent back and they wrote me they couldn't exchange due to it's sold out and gave refund .

@Kitty Galore

They should NOT charge you, but it happens all the time.

I don't know if returns are automated or if the returns clerks are lazy, ill trained or what.

I have put giant notes taped to the slip NOT to charge me the return label fee, this is an even exchange....yet it happens anyways.

SMH

geezerette · ‎03-16-2010

It seems like lately any return is automatically charged the return label fee.

I returned an item that was not what I ordered and they charged me. I did read in the return information if it's their error the return fee will drop off, but I ended up having to call customer service to get it removed.

Bonkers1 · ‎07-29-2012

Lately when I request a refund on strawberry plants they asked me if I wanted to reorder. I told her they were DOA why would I order them again - go figure.

Tinkrbl44 · ‎08-23-2010

@Loves Cats 80

I think deducting the $6.95 is automated in their system, and I just assume I'll have to email the QVCSocialTeam to correct the mistake.

Loves Cats 80 · ‎06-24-2013

My were just returns not exchanges. CS has sent notes etc but it still happens! Frustrating

Nitefall · ‎03-10-2010

I am so glad you posted about returns! Watch the Q like a hawk is an understatement! I went to exchange a pair of Denim & Co. pants for the same item in a DIFFERENT LENGTH come to find out that is why the Q gives different item numbers to the same product. Customer service tells me they will charge me because the item has TWO DIFFERENT NUMBERS one for petite and one for regular lengths. She ended up doing the even exchange (I too am a customer of thirty + years). But that IMHO is bait and switch! Every time you turn around they stick in a new rule.

What happen to exchange any item any time for whatever reason?