Q Talk

[smrivera]

I've been a QVC customer for several years, but I haven't purchased anything since January of 2013. So my payment information on file was no longer valid and I couldn't remember my 4-digit pin number. When I saw a Genie Bra set on air Saturday, I decided to try the product. So I called the number on-screen to order the item with a representative. She assisted me by taking my current debit card number and changing my 4-digit pin. She was very nice, the phone call went smoothly, and there was no indication at that time that there would be a problem with the order. I received the order confirmation email. Yesterday (Monday), I logged onto the website to check my order status. There was a message that I needed to contact Customer Service, which I did. The representative stated that my debit card had been declined. Not possible. There is more than enough funds in my checking account to cover a $49.11 purchase, and I have been using the card elsewhere with no problem. She offered to attempt to process the order again, and I repeated my card number to her. She immediately stated that the card was declined a second time (an immediate response that I imagine would have been provided to me by the initial ordering representative, but was not). I advised her that I would contact my bank and thanked her.

I did, in fact, contact my bank immediately following that phone call. I was assured that my account was in good standing, there was no problem with the debit card, and there was certainly sufficient funds for this purchase. The bank representative also indicated that she had no record of either of QVC's attempts to process this purchase against my account.

After my phone call with the bank, I received another email from QVC, stating that there was a change with my recent order. When I went back to the website, I saw that the payment method had been changed to "check." This was something I did not request or agree to.

All of this inconvenience led me to question my order entirely, so I cancelled it.

I just wanted QVC to know that there is a problem with their payment processing system, not my payment method or checking account. As a result of this, you've lost this sale and likely any that I would have placed in the future. Prior to this, I have a history of purchasing many things, never having a problem with my payment methods and having never returned or cancelled any of my orders.

[kittymomNC]

OP, you can write to QVC Customer Relations at 1200 Wilson Dr, West Chester PA 19380. I had some problems at one time and this is the address I was given by Customer Service - Customer Relations is apparently different from Customer Service. If I were you, I would take a few minutes to write and let them know what happened. When I wrote a letter about the problems I was having, I got a phone call from them. They probably either won't see this post or pay any attention to it. If you're like me, I want to make my point to someone if I have a problem, so it's worth a try.

[smrivera]

On 3/4/2014 kittymomNC said:

OP, you can write to QVC Customer Relations at 1200 Wilson Dr, West Chester PA 19380. I had some problems at one time and this is the address I was given by Customer Service - Customer Relations is apparently different from Customer Service. If I were you, I would take a few minutes to write and let them know what happened. When I wrote a letter about the problems I was having, I got a phone call from them. They probably either won't see this post or pay any attention to it. If you're like me, I want to make my point to someone if I have a problem, so it's worth a try.

Thank you, kittymomNC!

[Julie928]

N/M ~ I don't want my previous comment to take this thread in an entirely different direction.

[GCR18]

Tracking information not getting updated is UPS not doing their job. The q creates the label and UPS owns the rest of the updates. The carriers are claiming weather issues for their issues.

[KathyPet]

I do agree that once QVC packs the item and puts a label on it the package is the responsibility of the shipper and if they fail to,perform the necessary scans to track the package whereabouts one can hardly blame QVC for the USPS or UPS poor performance.