Q Talk

[Foxxee]

Yes, I've had a few things lost during transit or disappearing at the Post Office.  Nothing stolen after delivery.  A few packages were delivered to neighbors, but they always delivered them to me.  

This might be a good time to warn everyone about Porch Pirates during the Christmas season.  Also, full-time employees and hiring many part time employees for the season, as well, suspecting either one of package theft comes to mind.

U.S Chamber of Commerce estimates that employee theft costs American companies $20 billion to $40 billion a year. It also reports that an employee is 15 times more likely than a nonemployee to steal from an employer.

Porch pirates swipe packages from a third of holiday shoppers.

https://money.yahoo.com/porch-pirates-holidays-203156247.html

[Beth-QVC]

@homedecorator 

I am sorry for the missing package. Is this an item you purchased from the Q? If it is, I am happy to replace if available or refund as you wish. Please advise...

Beth QVC

[Happy2BHere]

Last year I had a iRobot Roomba go missing - tracking showed delivered, but there was no sign of it.

So I reordered thru QVC and then stalked the UPS man the day the replacement was supposed to be delivered and grabbed it as soon as he walked to the door LOL.

When I got the replacement I noticed the label didn't have my apartment (condo) number on it. Since QVC showed that info on their order information it seemed to me that maybe it had been drop shipped directly from iRobot and they had left that (necessary!) line off on their label.

Well, in a 21 story building with 190 units it's hard to say where the first one ended up without a unit number on it - also the box showed exactly what was in it, so wherever it did go probably made someones day (even though I hate to think one of my nice neighbors would keep it knowing they hadn't ordered one LOL).

[Carmie]

I have had it happen recently.  It was a package from Amazon. It never was delivered to anyone,it just disappeared.  

I have also over the years received a neighbor's packages.  We both have the same house numbers, but are on different streets...my house front faces a different direction than hers, but if you don't pay attention you would think we live on the same street.

I have taken the packages over to her.  If I didn't, I guess they would be labeled as lost.

[MrSour]

yes but it was finally delivered two weeks later. It was from hsn. But just the opposite happened just recently. I woke up early one morning and their was a 100 lb. box sitting in the middle of my living room. I got my wife out of bed and asked her what the he'll is this box. She said how delivered it last night and I thought you bought something. Turns out it was my neighbors box. I called him up and they were on vacation. I called up UPS and they said to put it outside. Having a bum shoulder and the the box being heavy and bulky I could not move it the street. UPS would not come into the house to remove. The delivery was from Nordic trac and I told them UPS would not retrieve this box and they said to keep calling them until they took it away. Needless to say nobody wanted to do anything about this 300.00 exercise bike. The box stayed in the middle of my living room for a week until my neighbor came home and he removed it. There was a point when someone finally said to me just keep it.

[BalletBabe]

I have sined up with UPS and Fed Ex.  When a package has been sent, I get a text or email telling me the item is on the way and what day it will be delivered.  I track everything that I order from anywhere.

Last Summer , I had ordered over 100.00 worth of stuff from QVC and Amazon.  I got a message saying that my packages were delivered.  When I went out to get them , nothing was there.

I walked around the cul de sac and looked at everyones door and nothing.   I called UPS and told them they did not deliver my stuff at my house.  I said you need to send the driver over here and tell him to get my stuff and deliver it here.

He said well it is gettiing late and he might not be abe to make it till tomorrow.  You might want to contact QVC and tell them your package is lost.  I said look I am not waiting till tomorrow as the things will be long gone by then and I am not contacting QVC when YOUR driver left them at the wrong house??  So over comes the driver (who had been here several times before)  He left the things at a neighbors house who was home and never bothered to contact me.  ( scummy neighbors also)  My house is blue with white numbers that are well seen.

So moral of the story is track your items.  It costs nothing and takes a few minutes.  If I wasn't on their case, I am sure the things would have never been found.   

[Kindaglitzy]

I was told by UPS when I reported a missing non QVC package that it is the responsibility of the person or company that shipped the package to initiate issues or problems with UPS. For me, when I ship a package UPS I always insure even though it can be expensive for anything valued over $100.

For those interested in what the back of a UPS truck looks like during peak season, follow them on Instagram or use their name in a hashtag and some drivers will post photos. Some of the drivers are very humorous about showing their load. My regular driver rarely opens the back of his truck during holiday season, he takes everything off the truck via the front door. I have always been curious how they find the packages on the truck for each stop they make.

[SandySparkles]

@homedecorator  I absolutely understand your frustration. I have had several packages "lost" lately, but were located and delivered to me. Yesterday I had to call Amazon customer service about an item that kept showing as out for delivery for three days, that never came. I was able to cancel the order, and receive a complimentary credit. Last month, my neighbor and I had to exchange packages, because they were delivered incorrectly. Today I am waiting on several packages, and am crossing my fingers they will arrive. I have NEVER had this many problems with my deliveries, and I get a lot of them. It is obvious the  local UPS distribution center is having major issues, that I hope will be resolved soon. I have not had any problems with delivery of my QVC items. I take it all in stride, because I understand the increased delivery demands placed upon on UPS and USPS, and am just grateful to have delivery service as much as I shop online.

~~~All we need is LOVE💖

[Montana]

Not with UPS, but Amazon Local. The driver mistakenly scanned my package as delivered although it wasn't. It never turned up.

I've always wondered what happens to packages that go missing.  They have to be physically somewhere.

[Penelope59]

I have always had wonderful shipping with Amazon...a recent order showed it arrived at Distribution center and was out for delivery the day after I ordered it...but...I got a delayed shipping email and tracking showed it had not moved since the 21st...I called CS and the rep I spoke to was so very nice....she apologized and said they would investigate that parcel and she has already sent me an email introducing  herself again by name and she said that my credit has already been issued to original payment again apologizing...the email came about a minute after I hung up with her...also she said its possible that it still may be found and delivered and for me to please keep it at no charge because of any inconvenience this has caused me Wow!!

Update: My refund is already back in my bank account...30 minutes after calling Customer Service