Trouble talking with a live CS representation

just wonder · ‎03-09-2010

I tried numerous times today to talk live with a customer service rep and each time it switched me to a busy signal. This happened probably 4-5 times and I have given up for the day. Anyone else experienced this?

giova · ‎03-10-2014

yes, I gave up also.

spursfan2 · ‎03-03-2020

yes. when I DO get thru to a live person I find a conversation with the busy signal is more productive.

hooked on books · ‎10-15-2018

No, I called CS for a price adjustment yesterday and got through to a live rep (very, very pleasant woman) in about 8 minutes. Well, that was yesterday, maybe things are different today.

CalminHeart · ‎03-09-2010

We all have to be extra patient right now. My guess is a lot of their CS reps are out because of covid-19.... kids home from school, at risk issues, etc.

Bookplate · ‎08-19-2011

I had the same problem; also "live chat" had me chatting to myself. Sent an email and got no response. However, when I called again between 8:00 and 8:30 in the morning of the next day I did get a very helpful rep. So I suggest calling early if possible.

Lisa now in AZ · ‎03-11-2010

My understanding is that all of the call center reps are working at home and are not there live. They may have a smaller crew, but they are working out of their homs, which is great. (Maybe not so much if they have kids at home)

Snoopp · ‎02-02-2015

There have been some changes in the past few months. They no longer have supervisors available and you have a 48 hour wait for a callback.

froggy · ‎03-10-2010

I have easily gotten through to live chat yesterday and today.

Kindaglitzy · ‎03-09-2010

I had similar problem when I called CS yesterday. Had to hang up and call again three times before I finally got through. For me not a pleasant experience calling CS but sometimes necessary.