Q Talk

[SurferWife]

I don't know if any of you have experienced this, but it seems in the last few months, tracking shipments has become more and more unpredictable.  One day I'll see "no tracking information to display" and the next day I get a package...weird.  I used to be able to see a new status almost on a daily basis, but these days...nothing on one day, then the next day I see the entire  tracking trail.  What's up with that?

[McGraw Fan]

I think it depends on who they are using for shipping.  I can almost always find out where my package is with UPS but when they use the USPS, no so much.  It also seems like it can sit a the post office for a couple days before it gets delivered.  I have noticed since they have started the new shipping costs that my UPS stuff seems to get her faster.  Makes no sense but I will take it!

[karliann]

I've encountered the same situation, Surfer Wife. Since the change to FedX Smartpost, tracking info is sporadic and usually incorrect. And my packages are taking longer to arrive! Frustrating. I miss UPS deliveries.

[McGraw Fan]

I really, really detest Smart Post!  It takes much longer to receive my items.  I know people will say that if I need something that bad then I should just go to the store and purchase but it's not always that easy.  There are certain items that I can only get on QVC.  Luckily in my area, they very seldom use Smart Post but some other vendors do and it really does delay by a minimum of three days.  I wish they would let you know up front that it is goinf to be shipped by Smart Post.  If I knew, I would pay the additional money to have it sent UPS.

[SurferWife]

Good to know I'm not the only one who has noticed this.  All my shipments come USPS, since I live in Hawaii.  The delivery time hasn't really changed (that I've noticed); it's just the tracking.

When I order directly from Chaz I do get my shipments UPS and much quicker than QVC. Plus, he ships the VTS and fragrances to Hawaii; whereas, QVC doesn't.  Obviously, though the TSVs and OTOs are hard to pass up.

Thanks ladies for your responses...take care!

[NycVixen]

I know how you feel OP. But right now, I wish I just had a tracking number.

I ordered a 14K gemstone pendant with chain and it shipped 9/8 with absolutely no tracking number. As per CS, the vendor did not provide one. First time this has occurred. I'm pretty mad to say the least. The only thing QVC states is that if I don't get it by 9/21 I can ask for a credit or a replacement.

I hope I get it and it doesn't get lost or taken. I would be upset that someone ended up with the item for free just because QVC allows vendors to ship without a tracking number. It should be required especially in this day and age. Plus, I ordered online. All orders should have tracking PERIOD.

[AuntJudyQ]

In the last few months qvc has lost 3 of my orders. Tracking info says it is on its way to a shipping facility and there it ends, never to be updated again and i dont get the item.  When i call about it they cant explain it and of course the item is sold out so they cant send another one. I am still waiting for an order i was to receive 8/25. Fat chance of getting that one too i guess. Qvc is really dropping the ball big time now. 

[debic]

I think proper tracking is a thing of the past.  Amazon is the same way.

[Pecan Sandie]

This new process of using SmartPost has not been very smart.  As the OP states, tracking information is sporatic. My deliveries have been made at unusual times, such as one delivery last Saturday night at 7:00PM.  With UPS, tracking information was available quickly and the delivery time of M-F around 12:30 PM was the norm.  I want to go back to UPS.  I've called CS (told to send snail mail to corporate) and have sent email (round-about reply w/o any real information). How to make this happen on each order?  Any suggestions?  Call in every order via phone instead of online?  I'm ready to just stop purchasing. 

[ChynnaBlue]

I have the UPS app, which tracks everything sent to my address via UPS automatically. I open it and it tells me if anything is scheduled to arrive today and through the week by day and everything that's got a shipping tag on it. I use that instead of coming to QVC.

If something was shipped via USPS, I don't even bother tracking it unless it's late because USPS tracking is so sketchy. That's the one where I'll have no updates on the package when it's right in my hands. Amazon uses USPS, but I have text messaging on Amazon and they text me when my package has shipped, when it's out for delivery, and after it's been delivered.