Q Talk

[kittymomNC]

On 5/19/2014 Miss Panda said:

I am becoming increasingly frustrated with the prepaid QVC return labels. Three of the last four things I have sent back have sat at the post office for between one and two weeks before being picked up by the shipping agent (Newgistics). I currently have a defective Barbara Bixby ring that has been sitting at the post office since 5/9 waiting to be picked up. Sooo annoying!

For those discussing the tracking numbers, the tracking # under the bottom barcode is the USPS tracking #. Once the item is picked up from the post office by the shipping agent (Newgistics), go to the Newgistics website and use the tracking # that is underneath the top barcode. I always take a picture of the return label before I send my returns back, that way I have the tracking numbers.

Also, I noticed that Nordstrom also uses USPS and Newgistics for their prepaid returns and I have no problems. My returns are always picked up from the post office and begin moving right away. Not sure what cheap contract the Q has with Newgistics. I swear it seems Newgistics only picks up QVC packages from the post office twice a month, if that!

Miss Panda, finally someone else who understands about the tracking numbers! Thank you! As you can see from my post just before yours, I've explained this too, and have done it on multiple threads, but apparently people just don't pay attention. Some keep complaining that the post office tracking is a joke, which is totally untrue. The longest I had items sit at the post office was one week - and it was five items that were sized wrong and I had to reorder in the meantime in case they sold out, so I had 10 items on my credit card at once. I make a copy of my label, too, so I can track it. I did not know you could track it through Newgistics after the shipping agent picks it up. I have some things to return now, and will try that. Between receiving defective items, items sized completely wrong, etc., and the frustration of returns, it has made me curtail my QVC purchases. QVC is very slow at updating the return status on their website. Thanks for the information on Newgistics!

[Miss Panda]

On 5/19/2014 kittymomNC said:

On 5/19/2014 Miss Panda said:

I am becoming increasingly frustrated with the prepaid QVC return labels. Three of the last four things I have sent back have sat at the post office for between one and two weeks before being picked up by the shipping agent (Newgistics). I currently have a defective Barbara Bixby ring that has been sitting at the post office since 5/9 waiting to be picked up. Sooo annoying!

For those discussing the tracking numbers, the tracking # under the bottom barcode is the USPS tracking #. Once the item is picked up from the post office by the shipping agent (Newgistics), go to the Newgistics website and use the tracking # that is underneath the top barcode. I always take a picture of the return label before I send my returns back, that way I have the tracking numbers.

Also, I noticed that Nordstrom also uses USPS and Newgistics for their prepaid returns and I have no problems. My returns are always picked up from the post office and begin moving right away. Not sure what cheap contract the Q has with Newgistics. I swear it seems Newgistics only picks up QVC packages from the post office twice a month, if that!

Miss Panda, finally someone else who understands about the tracking numbers! Thank you! As you can see from my post just before yours, I've explained this too, and have done it on multiple threads, but apparently people just don't pay attention. Some keep complaining that the post office tracking is a joke, which is totally untrue. The longest I had items sit at the post office was one week - and it was five items that were sized wrong and I had to reorder in the meantime in case they sold out, so I had 10 items on my credit card at once. I make a copy of my label, too, so I can track it. I did not know you could track it through Newgistics after the shipping agent picks it up. I have some things to return now, and will try that. Between receiving defective items, items sized completely wrong, etc., and the frustration of returns, it has made me curtail my QVC purchases. QVC is very slow at updating the return status on their website. Thanks for the information on Newgistics!

I totally get what you mean about the frustrating return service making your curtail you purchases. I feel the same way. I am so annoyed I even feel like returning the ring I got to replace the defective one sitting at the post office. There are still a few items that are only a good deal at QVC but there are many brands where I have found the exact same item elsewhere for the same price (or less) plus free shipping. On top of that, the last two rings I ordered have had issues with the stones. So this slow return shipping just adds to the reasons for me to scale back shopping with the Q.

[Kjelle]

The return label gives you the option to send it back UPS. I just sent back something for the first time. It won't track on the Q but it tracks just fine at ups.com. I wouldn't bother with USPS. Their tracking is a joke.

[Miss Panda]

On 5/26/2014 Kjelle said: The return label gives you the option to send it back UPS. I just sent back something for the first time. It won't track on the Q but it tracks just fine at ups.com. I wouldn't bother with USPS. Their tracking is a joke.

It must depend on what you are returning. The last few things I sent back only had the option of being returned via USPS. But I mainly came to give an update on my last return. I mailed it 5/9. After 11 days of it sitting at the local post office I called the 1-800 number on the USPS website to complain. A few hours later it was marked as ""available for pickup by the shipping agent"" and the next morning it was finally marked ""picked up by the shipping agent."" So it took 12 days to move. If I hadn't called to complain who knows how much longer it would have sat. At least I got an email confirmation only three days after that letting me know the Q had received and processed my return.

[Ladyrain]

To the OP's question....I, too, discovered the 'track your return' function missing. I sent two emails to Customer Service about this. I received a reply to the first one, which was basically the run-around about it being back up in a few hours, which did not happen. Am still awaiting a reply to my second email.