Text Testimonials - Page 3

Teddixat · ‎10-04-2010

@jackthebear Oh dear, Did that actually happen?

Teddixat · ‎10-04-2010

@Estellee yes I'm sure that is the case but not in shopping channels. There are help lines for that purpose

Caaareful Shopper · ‎10-09-2012

RescueLover · ‎02-06-2022

@Teddixat 🌼

If you’ve ever noticed that some customers that call are Absolutely Positively ECSTATIC when they talk to Kim Gravel !!

She’s like a famous Rock star to them.

Besides I think Kim really enjoys talking to her customers. 💕

I highly doubt they would get that same satisfaction talking to a stranger on some sort of 1-800 help line. 🥴

Caaareful Shopper · ‎10-09-2012

It's great that viewers have an opportunity to talk to Kim. QVC already created a special dedicated channel and phone number just for Kim Gravel. All those calls could be directed there for an even more in-depth 1:1 session with her.

It's a shopping channel. Not everyone who watches to shop will come back after turning the channel when one of those calls gets long and utterly depressing, or Kim starts preaching.

It's fine though. Not every thing is for everyone. I've stopped watching most all of Kim's shows. She sells, so QVC needs her more than ever.

Estellee · ‎07-12-2011

QVC has been taking those kinds of calls for almost 40 years. I think it's great they do that for the particular viewer that wants to talk. We can listen to them or not.

Caaareful Shopper · ‎10-09-2012

@Estellee wrote:
QVC has been taking those kinds of calls for almost 40 years. I think it's great they do that for the particular viewer that wants to talk. We can listen to them or not.

@Estellee True.

On the other side of the coin...what worked 40 years ago is why the vast majority of posters on many social media sites that responded to QVC's Chapter 11 news was "my grandma shopped there in the 80's" "wow, they're still around!???" and some others that I won't re-state here.

It's not the full picture of QVC, of course. But the QVC perception guides its image. Another reason new and younger shoppers have largely not come on board, as reported by QVC's own financial reports for many recent quarters.