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km234
Posts: 4
Registered: ‎08-04-2022

TSV 11/12

‎11-13-2023 08:51 AM

Is anyone else having order status issue with the Le Creuset 6.75qt? I place the order and it seems to be in process. Then it directs me to Contact CS. I have contacted CS 5 times and they either change my shipping or my payment method. Or they tell me it's a site glitch. No one gives the same answer and no one can fix the issue. I don't know what to do.

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KingstonMom
Posts: 1,860
Registered: ‎05-20-2023

Re: TSV 11/12

‎11-13-2023 10:46 AM

@km234 

 

Send an email with the item # and order # with a brief description of the problem(s) and send it to :

 

QVCSocialTeam@QVC.com

 

If anyone can help, it's the Social Team.

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KailaS
Posts: 1,507
Registered: ‎03-09-2010

Re: TSV 11/12

[ Edited ]

‎11-13-2023 10:57 AM - edited ‎11-13-2023 11:04 AM

I also received a Call CS message for Beekman, ordered later on 11/10, and I was told my credit card was declined. Funny how that same credit card was accepted a little bit later for another order. The glitches are not earth-shaking, but they do occasionally take up my time and energy.  I honestly have no advice. I feel sorry for the CS folks who do not cause the issues and often just have to put up with extra work due to a variety of glitches. 

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