Occasional Contributor
Posts: 17
Registered: ‎03-13-2010

Last week I returned two pair of shoes (separate packages).    Today one pair came back in same box, with my return portion of label inside, but from Fed Ex.    I was confused -- never got a Q package before from Fed Ex.    I called CS and talked with Nicole who also was confused.   She checked my reutrn status on both shoes.   First pair en route to Q.  Second pair showed it reached my post office and did not go farther -- that was 10 days ago.   Nicole assured me I was not sent a duplicate pair of shoes.   We agreed something went wrong.   Not sure now Fed Ex got the package.  Nicole said I could return these for a 2nd time.   She assured me there are notes on file about this.   I would not be charged twice for same shoe either.   Thank you Nicole for researching/tracking.