TERRRIBLE CUSTOMER SERVICE

pattylou · ‎09-24-2010

Saturday I called CS for some help on one of my orders. I had ordered several pairs of the Clarks TSV and wanted to change payment. The CS rep instead, cancelled my order and, of course, the shoes are on waitlist. I asked to speak to a supervisor, you now have to be called back by a supervisor. They no longer allow you to speak to one when you call in.

I called back to speak to someone else, same answer and guess what? A supervisor did NOT call me back on Sunday. I might add that both reps were rude and could have cared less. Big surprise. QVC is no longer the company it used to be. Quality, value and commitment should not be their greed, that was gone long ago.

Kachina624 · ‎03-10-2010

@pattylou. I don't have to call often, but when I do, I've had fine responsive service from courteous representatives. I believe youve always had to wait for a supervisor to call back. I agree its a poor business practice to say someone will call you, then nobody does.

FYI, I believe you can change the method of payment yourself online.

New Mexico☀️Land Of Enchantment

BalletBabe · ‎03-05-2011

@Kachina624 wrote:
@pattylou. I don't have to call often, but when I do, I've had fine responsive service from courteous representatives. I believe youve always had to wait for a supervisor to call back. I agree its a poor business practice to say someone will call you, then nobody does.

FYI, I believe you can change the method of payment yourself online.

@Kachina624 @pattylou Kachina is correct. I have changed payment online many times. I think there are issues with them taking credit card numbers on the phone, but not sure. @pattylou I could be wrong, but I believe when an order is cancelled you go the the bottom of the waitlist orders. My guess is that the CS rep didn't know that. If you check for the item online you will be able to tell if it is on waitlist, if it is don't cancel. I have had nothing but courteous CS reps. I do not understand the complaining about everyone complaining about CS. You can always ask a mod to help you, they have bent over backwards to help me many times.

hsawaknow · ‎03-15-2011

I used to have top notch customer service up until 2 months ago. I called 3 times regarding my email address/password the first person tried very hard to solve my problem but made it worse. The second person had no idea how resolve it and just ended the call. The third person fixed the problem but had major attitude about it and was rude. You dont know what kind of service your gonna get when you call customer service.

Sleep sweet Bo 3/19/08 8/4/18

CalminHeart · ‎03-09-2010

Email the QVC mods at QVCSocialTeam@qvc.com.

riley1 · ‎03-10-2010

Sorry you had such a bad experience. Yes, you can change your method of payment on-line - CS does not help with that.

I have always had courteous CS reps when I have called regarding an issue.

stewmagoo · ‎11-17-2011

I Hear you there !!! I myself had a bad experience about 1 and 1/2 mos ago and let me tell you, this woman was just plain rude.... no....worse than that. I then asked for a supervisor to speak to. At that point she said ....supervisor is not available. I then called back, asked to speak to supervisor or manager ....they said, Hold on......then she came back and said, give me your # and she will get back to you. The first women was very snotty . I was calling because i ordered one of those big santas....they sent me an email saying your order has shipped. The next afternoon I noticed the withdrawal on my card for the item...(since

checking on all my orders is something i normally do) ok , fine. Next day I got a notice saying there was a delay in shipping for 1 month....so i called since the money was withdrawn as i explained it to the woman, she says to me ....what the hell are you getting so nervous about....CAN YOU IMAGINE !!!...I said ...are you sure this is QVC i am talking to....she says, YES Ma'am and that is how it went until I asked for that supervisor that never returned my call. And after all the ****** i had to go through....The delay notice was an error.

Linds7 · ‎04-03-2010

I email QVC or HSN when I have a problem (or need a price guarantee from HSN). I find it is more efficient. Maybe because if the person who receives the email doesn't know what to do, they can ask someone else or a supervisor, before getting back to you.