Re: Still Can’t Order

Etoile308 · ‎01-04-2014

My feelings is that it's not thirty years ago.

I spent more years dealing with phone calls to last a lifetime. I don't place a call or receive a call unless it's essential. QVC is not essential.

Roni18 · ‎08-22-2013

I was able to get one order in tonight.. However, I had to try several times. I keep getting the qvc.com is not working page about half the time, even when just checking on the arrival date of some orders. Very frustrating. I always use the rebate sites when ordering which is why I use the online ordering instead of calling. I also think it is faster.

elated · ‎06-09-2010

@Love my grandkids wrote:
@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

@Love my grandkids You would be surprised at how much money you are saving by getting cash back.. It does pay to use these sites..I understand her point of view. If you are going to purchase items why not get a benefit.

Kachina624 · ‎03-10-2010

@michiganfan1 wrote:
ITA! You can't convince me that this is just coincendence. Yes this has happened before but it's usually only for a few hours. I remember David before (on Sundays usually) has said the site is having issues and usually I find out a few hours later it's working fine again.

@michiganfan1. That's why I think they're working on the system. The outtages seem to be intermittant

New Mexico☀️Land Of Enchantment

Kachina624 · ‎03-10-2010

@Love my grandkids wrote:
@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

@Love my grandkids. I've collected almost $7,000 from rebate sites. Not to be sniffed at, it's a significant chunk of change.

New Mexico☀️Land Of Enchantment

JudyL · ‎07-11-2010

@beach-mom - On Thursday evening - CA time - I placed an Auto-delivery order for the Peter Thomas Roth TSV. Received a confirming email from QVC stating it was Auto-delivery and I looked at the order summary and it said Auto-delivery. Because I was having so many problems with the website when trying to place my order, I called CS to verify that the order went through and that it went through as an AD. I was told that it had.

However, the order was not showing up on my Auto-Delivery page like my other AD items. I waited until Sunday morning and checked again and it still wasn't showing up on the AD page, yet the item had shipped. Once again I called CS and was told that she would "expedite' the matter to the IT Dept and that I should wait 5 business days for it to be resolved. If it wasn't resolved, then I should call back. Out of curiousity, I tried to check tonight but couldn't get through online to the AD page.

beach-mom · ‎03-09-2010

@JudyL - I know. It's ridiculous! Just now I tried to access my order history and got the "We're sorry. . ." message. I give up!

BalletBabe · ‎03-05-2011

They are doomed going all internet.

NYCLatinaMe · ‎01-14-2017

I tried to buy the Joan Rivers TSV online several times today, but even though iy shows up as available, every time I hit add to cart it says just sold out I am not calling because I am not sure I should get it. So I will let go.

But yes, I would have probably checked out if I could have. My guess is the jacket will be available all summer for just a couple of dollars more, since other people probably can't shop either. So I will delay and maybe not buy, if I don't need. I do have other jackets, and a different one from Susan Graver on my wish list at a lower price that will serve the same use.

The TSV went up $10, but I won't be surprised to see it go down again.

elated · ‎06-09-2010

@JudyL wrote:
@beach-mom - On Thursday evening - CA time - I placed an Auto-delivery order for the Peter Thomas Roth TSV. Received a confirming email from QVC stating it was Auto-delivery and I looked at the order summary and it said Auto-delivery. Because I was having so many problems with the website when trying to place my order, I called CS to verify that the order went through and that it went through as an AD. I was told that it had.

However, the order was not showing up on my Auto-Delivery page like my other AD items. I waited until Sunday morning and checked again and it still wasn't showing up on the AD page, yet the item had shipped. Once again I called CS and was told that she would "expedite' the matter to the IT Dept and that I should wait 5 business days for it to be resolved. If it wasn't resolved, then I should call back. Out of curiousity, I tried to check tonight but couldn't get through online to the AD page.

@JudyL I would email QVCsociailteam@qvc.com. They are excellent and will be able to help you.