Q Talk

[89135]

Has anyone heard from the Social Team today?  I've sent a couple emails with no response..They are usually pretty prompt..

[Mz iMac]

@89135 YOu posted in the wrong forum area.  Check in Customer Care

[beckyb1012]

Maybe Social, Customer Care and IT are all working on the CC forum.

[Mom2Dogs]

Just an hour or so ago I sent a message to the social team, and I was given an answer very quickly....they are always very helpful.

[Kachina624]

@89135. They seem to often not be on duty mornings, seeming to appear about mid- afternoon

Joust hang in there.

[89135]

I just forwarded the message to them again..and yes, they are very helpful....I also called CS but hung up after being on hold for 13 minuites

[89135]

Got a quick response...I will have to wait til the afternoons from now on

Spoiler

[Rosebud 06]

I may be wrong if I am would someone tell me. I did an exchange in size for a pair of Sports Savvy pants on line. I checked first to make sure they had my size. After 2 weeks I never heard a word. I mailed it back right away. I called  and the rep told me that my size was not available. They would issue me a credit,  I thought that when you did an exchange on line that the item would be put aside for when they received your exchange. I sent an e-mail to the Social team and they answered within 24 hours and apologized and said they don't hold the item for when they receive your return. Never again will I make an exchange for size or color becuse their is no guarantee you will get it.

[spabar]

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@Rosebud 06 wrote:

I may be wrong if I am would someone tell me. I did an exchange in size for a pair of Sports Savvy pants on line. I checked first to make sure they had my size. After 2 weeks I never heard a word. I mailed it back right away. I called  and the rep told me that my size was not available. They would issue me a credit,  I thought that when you did an exchange on line that the item would be put aside for when they received your exchange. I sent an e-mail to the Social team and they answered within 24 hours and apologized and said they don't hold the item for when they receive your return. Never again will I make an exchange for size or color becuse their is no guarantee you will get it.

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@Rosebud 06 When I want to exchange something, I call CS first. They order the replacement, and say to make sure I return the original within 10 days.

[Rosebud 06]

To Spabar  Thank You for your response. I didn't think to do that.. I appreciate knowing that. The next time I will do just as you say.