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Occasional Contributor
Posts: 15
Registered: ‎06-22-2011

Why won't the "select a color" work when ordering online?

I've tried to order several items in the past few days but can't get the size and color to sync.  So.......no ordering for me!

Trusted Contributor
Posts: 1,353
Registered: ‎03-09-2010

I've had the same problem. I have to click on the color option several times and even then, it doesn't always work. Very frustrating.

Honored Contributor
Posts: 19,774
Registered: ‎03-16-2010

I haven't tried to order anything, but I have wanted to view some things in various colors.  I've noticed that now the video automatically is on first and while that video is selected, I can't get the colors to show in the larger window when I click on them--only as a small pop up above the color selection.  

But, if I first click on a still photo to get rid of that video, I can then click on color options and they will work.

 

I hope that makes sense.🤞

Respected Contributor
Posts: 4,665
Registered: ‎03-10-2010

@geezerette   Yes, I'd prefer for the video to not appear, rather than the picture.  I always immediately click on a picture anyway.  Then, if I want to look at the video, I'll start it.

Laura loves cats!
Occasional Contributor
Posts: 15
Registered: ‎06-22-2011

This issue is still happening....just tried to order a blouse and was unable to do so.

Please fix this option!!!