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05-18-2017 05:44 PM
Tuesday morning purchased a Quacker Factory s/s zip up jacket. I thought ti would
be perfect for my vacation. So I paid extra shipping fee and Thursday afternoon
it shows still processing. When I called customer service they couldn't give an
explanation. She did say that if it doesn't get there they would rrefund the
shipping charge. Not the frist time.
05-18-2017 06:11 PM
I know. I have been with QVC since CVN days. Used to be the packages were always on time or even early. I received an item today that was ordered 5/5! 13 days! Really disappointing.
If you need item and pay extra, you should certainly receive it. You can't wear refunded shipping on vacation.
QVC needs to realize they aren't the only source for shopping. Other companies manage to ship within 24 hours, they should be able to do the same.
05-18-2017 06:17 PM
I ordered an SG item on the 10th, sent via USPS. Ordered a QF on the 14th, shipped via UPS. Got both today. So I guess it's just a crapshoot what you get when.
05-18-2017 08:05 PM
I remember a few months back when they had shipping delays due to the winter storm, and it seems to me like it never did get back to normal processing & shipping time after that point. When did everyone else start noticing the increased processing time?
05-18-2017 08:33 PM
They have had a huge increase in fashion sales this spring; show after show and many TSVs. I just wonder if the warehouse where they keep this stuff has had no staff increase and is unable to keep up. Fashion is an area where Q has had brisk sales last quarter.
05-19-2017 08:04 AM
@Kachina624 wrote:They have had a huge increase in fashion sales this spring; show after show and many TSVs. I just wonder if the warehouse where they keep this stuff has had no staff increase and is unable to keep up. Fashion is an area where Q has had brisk sales last quarter.
I doubt that that's it; these problems have been ongling for months.
05-19-2017 07:36 PM
I really wonder if it makes a difference where you live. I almost always get my orders within 3 days. Strange.
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