Sent someone else's return...

Tantallum · ‎02-16-2011

I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

pommom · ‎03-10-2010

tantallum99, I would notify c/s right away so that your account will be noted. Surely, they will refund the entire amount.

If your face brightens when you meet a friend, you have struck gold. - unknown

SunValley · ‎04-19-2010

@Tantallum I agree with you, this is not what you expect when buying something new. I am sure Q will refund your return postage.

Silver Fox1 · ‎08-14-2015

@pommom wrote:
tantallum99, I would notify c/s right away so that your account will be noted. Surely, they will refund the entire amount.

Even if you call c/s and they note on your account to issue a full refund of all shipping charges be sure and keep check on it and make sure when is has been refunded that you have been given a FULL refund !!!!!

AKgirl2 · ‎05-24-2016

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

How unpleasant and maddening was that? Like mentioned,
make sure you get a full refund.

PINKdogWOOD · ‎05-13-2010

@tantallum99 "we get other's returned items as long as they're not defective" - this is a HUGE statement. I'd like to agree but I cannot because I've received returned items that are definitely NOT in good shape, not clean, and defective.

I'd be checking in with CS on this one for a FULL REFUND as well the item you ordered.

SeaMaiden · ‎03-10-2010

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

@Tantallum THAT is so DISGUSTING! Wow what happened to the Quality in QVC's name ? As the hosts always say you never try on clothes from QVC that have been tried on before like when you shop in the stores.... what a bold faced lie. Who knows what you get when they send out dirty clothes... bed bugs come to mind.

Yes, I had this happen to me... a dirty kleenex was in the pocket of a skirt I purchased one time.... that is pretty disgusting as well.

Boehm Collector · ‎03-09-2010

@Tantallum wrote:
I ordered an attitudes by Rene top and received it recently. I opened it today and it is clearly someone else's return. It is rolled into a wrinkled ball, has pet hairs on it AND it still has the QVC return form stuck onto the shirt!!! with this other customer's info on it (address, return reason, etc).

I understand that they send out clothing returns if they are not defective, just like at B&M stores, other people try on the clothes. But I just can't believe that they would not take the time to ensure that the item was clean and properly packaged...and for Pete's sake remove the other customer's return form!

I am sending this back, as I did not pay $35 for someone else's dirty wrinkled laundry. I sure hope I do not have to pay return shipping. Has this ever happened to anyone else?

@Tantallum .. I once ordered a new B. Makowsky Handbag... not an "as is". When it arrived it still had the previous owner's candy, empty candy wrappers and half eaten candy inside. Naturally I immediately called CS and demanded that they pay for the return shipment. I no longer purchase as much from the Q as I once did.. but when I do I carefully examine all the products when they arrive to be sure they are not returns.

newname0 · ‎06-20-2015

I think I found the problem.

DiAnne · ‎09-22-2010

Somewhere on these boards I once read that if the sticker on the plastic bag the item comes in is rectangular it is a new item and if it is square it is a return.