Q Talk

[Sapphireandice]

Okay, so I ordered a pair of earrings back in June. I forgot about them and received them in August. I decided I didnt want them and I never opened the package. I took the package back to the local post office and they were going to send it back. I sent it back August 30 and it's now almost a month later, and QVC still said they havent received them. I emailed them and they told me that I needed to speak to the post office. So I did. The guy at the post office told me to get the original tracking number from the shipper. So I called QVC and I spoke with a woman and she said oh we dont use tracking numbers on packages sent by mail. What? And I said well what am I supposed to do now? She goes well that's why you shouldnt have done a refusal and you should have used a new package with the prepaid label or your own label. I said oh I didnt know that and she said well we wouldnt have told you that. She said call us back in three days and we might be able to do something for you to track it. I dont know how they dont have tracking numbers on mailed items they send and how a package thats clearly labeled gets lost in the mail. I live about 2 hours from QVC, so they should have definitely had this by now. But as a warning to everyone else, please use a prepaid label or at least something with a tracking number so you can track your packages down if they get lost.