Honored Contributor
Posts: 8,639
Registered: ‎06-06-2019

But I want another color.  Was there an easy way to get the new item shipped before my size diappears?  I thought I read something about that.

Esteemed Contributor
Posts: 7,684
Registered: ‎05-08-2010

Re: Returning a Defective Item

Hi @rms1954 .  What I would do is return the defective item as defective.  Perhaps even email the social team.  I would order the item I wanted right away.  One order wouldn't have anything to do with the other unless it was special pricing.  If so, contact the social team. HTH

Fear not Brothers and Sisters! I have read THE BOOK..........we win!!!
Honored Contributor
Posts: 15,065
Registered: ‎02-27-2012

Re: Returning a Defective Item



send an email to:


with all your info and what you want.


The mods told me to do that last week....I received a prompt email reply and my request was reordered before I had to send it back.

Then I sent the wrong size back.