Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
11-03-2022 02:21 AM
11-03-2022 02:47 AM - edited 11-03-2022 02:47 AM
return label is 6.95 + original shipping for shoes is 5.50
11-03-2022 04:52 AM
My thoughts: buy shoes where the shipping is free and offers free returns.
11-03-2022 05:56 AM
Sounds like an overcharge. I thought it was the price of the return label always. I mostly do exchanges.
Exchanges take forever and waiting on two now. By the time they process what size I need will be gone.
I have done a lot less Q shopping this holiday season compared to last year.
11-03-2022 08:30 AM
I don't think it is an overcharge and agree with @mizree math.
Refunds do not take forever IF you use the EZ return shipment.
Credits in a couple days.....exchanges sent out in a couple days.
Need to use the system!!!!
11-03-2022 08:47 AM
You get a full refund if product received is damaged, defective, or wrong item sent (size, color. etc.). Also, I learned that if you send something back for an exchange and the item is no longer in stock, return postage still charged. Only if an actual exchance can be made, no return S&H charged. I learned hard way to be very careful what I buy.
11-03-2022 10:23 AM
Yea, the Hosts never tell you that if the Returns dept does not do an exchange , even when it looks an item is in stock , you are charged return shipping on exchanges. So, it's bunk what the Hosts say on air
11-03-2022 10:29 AM
@phoenixbrd wrote:My thoughts: buy shoes where the shipping is free and offers free returns.
I only buy online shoes at Zappos... free returns for a year....
11-03-2022 10:30 AM
The hosts never complete the sentence. If you don't like it send it back and we will refund your money. They should add, minus the shipping and return shipping. They want you to forget about that!
11-03-2022 11:19 AM
@1OldBroad @skatting44 if you send an item back for exchange and the item is no longer in stock, you should not be charged return postage. You are due a full refund - as if the order never happened. If you do not get a full refund contact CS and they will refund the shipping charges.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788