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Frequent Contributor
ShopperL
Posts: 130
Registered: ‎05-06-2012

Return question

‎09-04-2018 12:14 AM

I know that the Q has a return policy that if you return an item for a different size or color you do not have to pay the return shipping or the shipping on the item with the different size/color.  What happens if the size/color sells out before your return is processed?  Do you pay for the return shipping and it is just treated as a straight return?

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Honored Contributor
blackhole99
Posts: 12,702
Registered: ‎08-22-2013

Re: Return question

‎09-04-2018 12:19 AM

Yes.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,954
Registered: ‎06-14-2015

Re: Return question

‎09-04-2018 12:20 AM

@ShopperL

If you have requested an exchange when you return an item and we do not have the inventory to make the exchange, you will not be charged for the return.

Beth QVC

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