Q Talk

[Sooner]

Where do you find return breakdowns of charges?  Is there more than one place now to get the itemized receipt for what it costs to return?????

[Sunniegirl]

I agree - they did that quite a few years ago. Not that I did/do many returns, but I am a little more careful when ordering...  LOL

[depglass]

I'm finding that I am returning fewer " cheap " items, meaning 30.00 and less.  Like zero that I can think of this year.  I hate the rigamarole of a return, never check the bookkeeping, just trusting that they are more accurate than I am. One of the three St. Vincen'ts that I donate to are happy to take new items.  It makes me a lot more careful ordering.

[Bookplate]

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@FranandZoe wrote:

No offense but I think you must be mistaken.  Sometimes deciphering the return amount is confusing but the only additional fee they charge is for the return label - $6.95 - if you use it.   The original shipping costs are deducted.  And if you used Easy Pay they both are deducted from the first installment.

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The item was $40.  I paid the return shipping myself since there was no enclosed packing slip so there was no 6.95 charge for return shipping.  Therefore I should have been refunded the full $40 item price, right?

Actually it looks like I was charged $3.09, not $3.50 as I originally thought.

Does this make sense to anyone?  This is copied from the order summary:

Subtotal:  $40.00

Shipping and Handling:  $3.50

Tax: $3.86

Order Total:  $$47.36

Refund Issued:  $36.91

[cjm61]

@Bookplate Yes, I see it does make sense. 

Total $ 47.36

S&H    - 3.50

Return - 6.95

Refund 36.91

The issue seems to be the return fee. Maybe someone on the board can help you be I recall them having to notify QVC if you paid yourself. I may be wrong but I think that return fee of 6.95 is automatically deducted. Just contact them and let them know. But, I do not see that 3.09 you are referring to.

I use to pay return shipping myself but learned its cheaper using their 6.95 label. 

[Bookplate]

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@cjm61 wrote:

@Bookplate Yes, I see it does make sense. 

Total $ 47.36

S&H    - 3.50

Return - 6.95

Refund 36.91

The issue seems to be the return fee. Maybe someone on the board can help you be I recall them having to notify QVC if you paid yourself. I may be wrong but I think that return fee of 6.95 is automatically deducted. Just contact them and let them know. But, I do not see that 3.09 you are referring to.

I use to pay return shipping myself but learned its cheaper using their 6.95 label. 

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You are probably right and I will contact them; thanks.  

[Sooner]

I would never pay for a return myself.  I don't think $6.95 for a stick-on lable and return shipping is unreasonable, and I wouldn't hassle with postage and shipping myself for that amount no way.  

[Susan-QVC]

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@Bookplate wrote:

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@cjm61 wrote:

@Bookplate Yes, I see it does make sense. 

Total $ 47.36

S&H    - 3.50

Return - 6.95

Refund 36.91

The issue seems to be the return fee. Maybe someone on the board can help you be I recall them having to notify QVC if you paid yourself. I may be wrong but I think that return fee of 6.95 is automatically deducted. Just contact them and let them know. But, I do not see that 3.09 you are referring to.

I use to pay return shipping myself but learned its cheaper using their 6.95 label. 

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You are probably right and I will contact them; thanks.  

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@Bookplate I am very sorry for the confusion, it does look like you may have been charged the PPL Fee in error, please email us at QVCSocialTeam@qvc.com, we are happy to make that correction.  Susan

[RespectLife]

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@Bookplate wrote:

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@RespectLife wrote:

@Sunniegirl 

QVC stopped refunding the original shipping and handling charge  many, many years ago.

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I know.  That is not what I am discussing.  This is an additional return chare.

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@Bookplate 

There is NO additional return charge.

[FranandZoe]

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@Bookplate wrote:

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@FranandZoe wrote:

No offense but I think you must be mistaken.  Sometimes deciphering the return amount is confusing but the only additional fee they charge is for the return label - $6.95 - if you use it.   The original shipping costs are deducted.  And if you used Easy Pay they both are deducted from the first installment.

---

The item was $40.  I paid the return shipping myself since there was no enclosed packing slip so there was no 6.95 charge for return shipping.  Therefore I should have been refunded the full $40 item price, right?

Actually it looks like I was charged $3.09, not $3.50 as I originally thought.

Does this make sense to anyone?  This is copied from the order summary:

Subtotal:  $40.00

Shipping and Handling:  $3.50

Tax: $3.86

Order Total:  $$47.36

Refund Issued:  $36.91

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As others have said you were erroneously charged for using their return label.

Email the Social Team at QVC as Susan instructed - they'll adjust it.