Q Talk

[Bookplate]

I must have missed this.  I just received notification of a return - the item price minus a $3.50 return processing charge.  

Very discouraging.  I will be taking less changes on ordering items going forward.

[Sunniegirl]

If that was the origianal shipping charge, then you would not get that back. I am more careful when ordering ever since they now deduct the original shipping charge..  

[Bookplate]

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@Sunniegirl wrote:

If that was the origianal shipping charge, then you would not get that back. I am more careful when ordering ever since they now deduct the original shipping charge..  

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No, it was not the original shipping charge; it was in addition to it.

[Sunniegirl]

oh, I didn't know that....  wow - that's crazy.  Thanks for letting us know......

[RespectLife]

@Sunniegirl 

QVC stopped refunding the original shipping and handling charge  many, many years ago.

[Bookplate]

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@RespectLife wrote:

@Sunniegirl 

QVC stopped refunding the original shipping and handling charge  many, many years ago.

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I know.  That is not what I am discussing.  This is an additional return chare.

[FranandZoe]

No offense but I think you must be mistaken.  Sometimes deciphering the return amount is confusing but the only additional fee they charge is for the return label - $6.95 - if you use it.   The original shipping costs are deducted.  And if you used Easy Pay they both are deducted from the first installment.

[reviewer from sc]

I'm sincerely not trying to be difficult. You're saying that the following was your deductions:

$3.50 original shipping fee to you

$6.95 return label fee 

$3.50 processing charge ????

Total deductions from your refund: $13.95 ????

If this is so, I will really slow down on any purchases from QVC in the future. That's not a good way to do business. Thanks to the OP for letting us know. 

[Venezia]

It sounds like the original S&H to me.  If there has been a double deduction of that, contact CS.

[Pecky]

I just had a refund and they didn't refund $3.50 the orginial shipping cost which is what they have always done plus the $6.95 for using their return label.