@elated, I hardly ever post here because there are way too many rude posters who are just plain miserable and have to take their anger and snarkiness on to other people. I’m not sure what gives them the right to talk disrespectfully to people they don’t even know - and all because someone asks a simple question. All I can say is their issues has no place here and QVC who is monitoring them should put a stop to it. There is no need for bullies. I’ve seen too many posts where they rip into people for no reason and act all so superior like they are still in the playground instead of grown adults.
And yes, the folks here who were responding back of how wrong I was about the return policy either do not shop with QVC or are just plain ignorant because the easy return policy has been in place for years. Instead of them listening to someone of what they say and maybe learning something new, they refused to accept that this Easy Return/Easy Refund policy is already in place by QVC for years.
In regards to why CS would not process my refund immediately, I had bought a pair of Sketchers sneakers and something imbedded in the toe area kept scratching my skin and bleeding my toe so I had to return them. I had contacted Live Agent before I returned them to ask if I could send them without the original box that I had thrown away and explained to her why I was returning them. Apparently she wrote a note on the order and sent an alert to her Health & Safety team because I understand now after speaking to this team that when one of their products harms a customer, they have to contact said customer and check in on them. This is why I was not getting an immediate refund – even when they had already received the sneakers back. Apparently I had to wait for this Health & Safety team to talk to me first and I also learned that I was not supposed to send the sneakers back until I spoke to the team. No one bothered to tell me this on all the telephone, emails and Live Chats I had for the past week and a half.
So yeah, anytime someone gets hurt (seriously or not) from one of their products, QVC’s Health & Safety team has to contact you first to tell you whether or not to discard the product or return it and issue you the refund immediately. That said, I was not aware of this policy as I have been shopping with QVC for more than 20 years and I have had shoes that hurt my feet before and never had to go this route. So that is the explanation of why I was not refunded immediately.
I’m sure I will get more snarky remarks from folks that this isn’t true and all that, but this was my experience and I am happy to say that they finally refunded me and that they have not done away with the Easy Return/Refund policy that I was concerned they got rid of.
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