Q Talk

[Kaiti126]

@San Antonio Gal,

Respectfully, no I cannot. 

[Kaiti126]

@Tori3569

Then led me educate you because QVC has been refunding customers immediately for YEARS. I know because I am among thousands who have recieved instant refunds once carrier has scanned package.

All you have to do is contact Live Chat, QVC Social Team by email or by calling Customer Service and give them the order #. Once they check package is in carrier's hands and moving through the system, they issue a refund and it takes a few days for you to see it back on your credit card.

If you don't contact them, then you wait for weeks for warehouse/Backoffice team to refund you.

The only rule they have is that the package they recieve contains the item you ordered and are returning.

It's that simple.

[Tori3569]

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@Kaiti126 wrote:

@Tori3569

Then led me educate you because QVC has been refunding customers immediately for YEARS. I know because I am among thousands who have recieved instant refunds once carrier has scanned package.

All you have to do is contact Live Chat, QVC Social Team by email or by calling Customer Service and give them the order #. Once they check package is in carrier's hands and moving through the system, they issue a refund and it takes a few days for you to see it back on your credit card.

If you don't contact them, then you wait for weeks for warehouse/Backoffice team to refund you.

The only rule they have is that the package they recieve contains the item you ordered and are returning.

It's that simple.

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We'll that's actually quite different than you originally stated.  I know all that info, I just don't feel the need to manage their process.  

You implied that they issue a refund as soon as the UPS label is scanned automatically without intervention.  

And even so, I have never waited any amount of time I feel has been excessive.  

[Kaiti126]

@ Tori3569

You said: “In my probably thousands of Q purchases and maybe 100 restores, I have never had a refund issues to my Q Card instantly when UPS scans something.  Not once.  Never.” and “ We'll that's actually quite different than you originally stated.  I know all that info, I just don't feel the need to manage their process.  You implied that they issue a refund as soon as the UPS label is scanned automatically without intervention.  

And even so, I have never waited any amount of time I feel has been excessive.”

If you look at my original question I asked a simple question and that was if anyone was having an issue getting immediate refunds on returns after carrier scanned the package and was on its way back to QVC. This is QVC’s policy for years on returns when you contact Live Chat or CS to ask for a refund. Since you are aware of the fact that QVC needs to check the return to make sure it’s in the carrier’s possession and has been scanned, I am not sure then why you are making snarky comments like implying that I am trying to “manage the process” and “making excessive calls”.

For your information, and as I already stated multiple of times, QVC Agents were not giving me a reason why they couldn’t issue me a refund especially as it is now in the hands of QVC. I thought maybe they recently changed their policy and that they no longer issue refunds this way and that maybe it was going back to having returns refund after they have possession of package and inspected it. Hence, for the original question. But I have learned since posting my question the reason why they were not issuing me the refund which has nothign to do with any changes to returns – all of which I provided in an earlier comment to someone.

So again, no need to be snarky with folks. A simple Yes or No answer would have sufficed.

[meem120]

It takes several weeks. 

[elated]

@Kaiti126  In recent months, I have received a refund as soon as the package was scanned and moving. I would email QVCeasyreturns and give them the tracking number and order number. They would issue the refund to my account and a couple days later it would appear on my credit card. It was fast and easy.

I don't know why you were getting unkind remarks from the posters. Many must be unaware of how the returns are  now processed. There was no need in asking if you needed the refund immediately, it was just not necessary.

Out of curiosity, why was your refund not processed immediately ?  Anyway, asking questions can be a mine field.

[elated]

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@San Antonio Gal wrote:

@Kaiti126  -  Respectfully asking - are you not able to wait until it's posted?

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@San Antonio Gal  That was not respectful. She was asking a question about possible policy changes. 

[sonechko]

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@Kaiti126 wrote:

Is anyone else having problems getting immediate refunds from QVC?

On Monday I returned a pair of sneakers and on Tuesday I contacted Live Chat to ask for a refund as I always do and was told they can't issue refund as package has not been scanned. (According to UPS tracking info, it was showing as processed and traveling to another state so it was definitely scanned.)  

Yesterday I contacted them again as package showed they recieved it and was told that the "backoffice will issue refund in 3-12 days" and the agent said she couldn't issue a refund and gave no explanation as to why. 

Today I contacted them again and was told that it would take anywhere from 10-30 days or more for refund to be posted and again, no reason given why they couldn't refund immediately. 

It seems every time I speak to someone, I get a different comment than previous ones. 

I also contacted Social Team twice and it's been 3 days and they haven't responded to either email.  I've been a long time customer of QVC and I don't return items that often but the few times that I have, CS would issue an immediate refund. This is the first time that I have gotten the run-around and I don't know why they are not issuing refunds as they have done before and nor are they saying if this is thier new policy now. So I'm wondering if anyone here is having the same issue this week with returns because it seems this new policy started this week.

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Maybe this somehow effects the instant refunds also:

https://community.qvc.com/t5/Q-Talk/2025-in-Review-QVC-Group-battles-rising-debt/m-p/9055507

[haddon9]

@Kaiti126 I don't call but instead send an eamil to QVCeasyreturns@qvc.com. I give the order and item number of what I am returning and I usually hear back within a day or two.  They will refund at that time.

However since it is the holdiays and the return volume is higher than the rest of the year I don't expect a refund as quickly. It can take about a week or more right now.