Re: Refunds

Zoe · ‎06-10-2015

@bellaartiste wrote:
I have been making returns for 30 plus years, and the Q has never given me a refund until the item has been scanned at the warehouse as a return. It can take up to a couple of weeks easy sometimes longer. I usually get a notice and that is that. I have never had a problem with a return ever with the Q.

Same!

Shopping here for decades and have never had them issue a refund without receiving the item back -- unless it was food (damaged or spoiled) or an item that was broken/damaged upon receipt.

FranandZoe · ‎03-09-2010

For years I would mail QVC Easy Returns with my return info, get an email back and be told that my refund had been processed. Lately though I stopped doing this because as soon as QVC gets notified by the shipper that your return was processed they were issuing the refund. Have thay stopped doing this?

FranandZoe · ‎03-09-2010

@Bhvbum wrote:
25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY. Also I don't know a company that issues refunds until they have received the product and Inspected it.

@Bhvbum Amazon does.

scrapperlisa · ‎03-13-2010

Maybe they are slow right now because it's Christmas? Maybe a lot of people are on vacation.

Group 5 minus 1 · ‎03-11-2010

The only place I have gotten quick refunds is Amazon.

Bhvbum · ‎07-18-2010

@FranandZoe wrote:
@Bhvbum wrote:
25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY. Also I don't know a company that issues refunds until they have received the product and Inspected it.
@Bhvbum Amazon does.

Actually it doesn't. It depends on the vendor and if the item is "eligible for an instant refund."

And everything is inspected, and if there's a problem and you happen to be doing business with a vendor who will give you credit as soon as it's scanned, it will be reversed.

San Antonio Gal · ‎05-18-2017

@Kaiti126 - Respectfully asking - are you not able to wait until it's posted?

skatting44 · ‎07-26-2019

@Kaiti126

On returns or exchanges ( that are not in stock ), QVC will send an email that the item was received, however then it takes up to two weeks to get an email abt a refund . Then it takes another 2 weeks before one's credit card is sent a credit for the return or exchange that was not fulfilled . This has been my experience for several years,

Atleast 2 occasions my refund was never issued by QVC and they kept charging me VP until I contacted the Social Team.

Good Luck on your return

Tori3569 · ‎06-27-2010

In my probably thousands of Q purchases and maybe 100 restores, I have never had a refund issues to my Q Card instantly when UPS scans something. Not once. Never.

Amazon, yes because I bring it to Whole Foods and use the self service kiosk, but even that takes an hour.

Kaiti126 · ‎02-15-2022

@FranandZoe, I thought they had stopped it because this was the only time in my 20+ years of shopping with QVC that they didn't refund me immediately. However, after many, many calls to CS, I finally learned that the reason they did not immediately issue me a refund is because QVC has a policy where any item that they sell that you are injured by, they have to have their team of Health & Safety contact you within 3 business days to discuss the injury and issue you a full refund. I never got a call from them until a little while ago.

I did not know this policy and none of the CS team mentioned it in any of my calls. Anyway, the "injury" is based on that the sneakers I bought had something imbedded in the toe area where it was scratching my skin. Hence why I returned them. Who knew!

By the way, Thank YOU for confirming that QVC has had a policy for YEARS where they issue immediate refunds on returns once carrier scaned package. I thought I dreamed this practice in all the years I have returned orders back to them. LOL. It seems a lot of folks are not aware of this even though it has been discussed and mentioned here on many posts ad nauseam.