Q Talk

[SMW]

I've been having a number of issues with the quality of QVC items lately and am noticing that the reviews on many of these items suggest quality concerns as well. I don't always sit around and wait for reviews before purchasing, but I'm concerned that items can be given such poor reviews and still be sold. To be clear, I don't mean a poor review due to the fact that a reviewer just doesn't like the item, but I'm talking real problems. One example would be the recent TSV diamonique tennis bracelet. ( J323037) About 1/3 of the reviews stated the bracelet broke in half the first time it was worn or was delivered broken. Others claim the clasp was defective. My guess is that some of those who gave it a good review have not worn it yet and it will break. If 1/3 of your customers reviewing the item say the item broke, why are you still selling it? Why aren't you pulling the inventory and redesigning it? Just saw a Bethlehem Lights Christmas tree where 6 of the 8 reviewers returned the tree due to a defect of some sort - still for sale. I get that we need to be educated consumers, but what about the responsibility of the company to pull defective items? If it's too expensive to do so, maybe reconsider removing the "Q" in QVC and not holding returns against customers. I just returned 3 items: The same bracelet twice since the wrong color was sent to me initially and the replacement was defective. Now, they are out of the color I want. 2/ a Dooney and Bourke bag that was clearly a previous customer return and 3/ broken makeup stick. Has anyone experienced this or addressed it with the company?

[ValuSkr]

Seems like people would check reviews before buying.  Another concern of mine is whether you can update a review.  For example, you receive a VPH Lava Lamp Angel and give it a glowing review.  Six months later, the lava stops flowing.  Can you go back and update your review?

[GCR18]

Reviews can be misleading because most shoppers don't leave a review. I've purchased things with not so good reviews and loved the item.

[GCR18]

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@ValuSkr wrote:

Seems like people would check reviews before buying.  Another concern of mine is whether you can update a review.  For example, you receive a VPH Lava Lamp Angel and give it a glowing review.  Six months later, the lava stops flowing.  Can you go back and update your review?

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No, you currently can't change a review.  I usually won't leave a review until I've had the item for a while.

[SHIRAZ]

That's the problem with all of the hurried buy it now deals.  TSV, Only Day at Featured Price, Event Price, OTO, Etc.  You have to decide if you're going to take a chance without any reviews for guidance.  Also, when they make a TSV out of an item that has been on air before, they usually change the item # so the reviews that hve been posted under the old item # are not available for the special TSV item #.  Also if an item is really popular and they go to multiple advanced orders, each advanced order gets a new item #, and until all of the advanced orders are filled, you can't see the reviews  from people who already received the item.