Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
02-18-2018 12:07 PM
I have never exchanged anything on the Q. I am wondering how the process works. Do they credit you back for the return and then charge you again or do an even exchange?
02-18-2018 12:17 PM
It is an "even" exchange - as long as the exchange requested is still the same item number. So you may do a free exchange for color, size etc. Also, if you requested an exchange and when the return arrives, there is none available, we will refund you the full price without charging for the return.
Beth QVC
02-18-2018 12:39 PM
02-18-2018 01:30 PM
Thanks Beth. Thanks for responding so quickly.
02-18-2018 02:13 PM
@Beth-QVC Beth why can't an exchange be made to a different address?
02-18-2018 02:19 PM
In order to do an automatic exchange, it needs to be done off the original order and it will not accept a different address from the original order. There, of course, are mitigating circumstances particularly with the number of Snow Birds, moving to Florida during the winter. If a customer has a requested exchange, the Social Team would be happy to make the requested changes by sending an email to QVCSocialTEam@qvc.com including the order number.
Beth QVC
02-18-2018 02:23 PM
Thanks for responding so quickly Beth. However, that was my request. We were going to FL for a month. I just returned it without doing an exchange. Thanks for the info for future use.
02-18-2018 02:29 PM
Did you already receive your refund? If you would like, I could review it for you to see what I can do to recitfy this? If yes just send me an email to QVCSocialTeam@qvc.com with the order number.
Beth QVC
02-20-2018 01:49 PM
@Beth-QVCis so very helpful! Example: this thread. She "goes the extra mile" to help a customer out. She's helped me a lot over the years and has turned me from being disgruntled to a happy, satisfied QVC customer on more than one occasion.
Beth For President (of QVC)!
And if not, she should be in charge of training all QVC Customer Service Reps!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788