Q Talk

[sfins]

I have a question about product reviews, specifically when someone leaves a negative review based on incorrect information.  Here's the example I've come across.  I recently purchased a necklace in sterling silver and loved it, so I came back to repurchase the same necklace in the 14K-yellow-gold-over-sterling version.  When I got to the page for the necklace I noticed mostly 4 and 5 star reviews with a few lower reviews mixed in.  I always like to look at the reviews to see what people dislike about an item so I started reading.  While a few of the lower reviews where because of damaged/broken necklaces, a couple people actually gave 1-star reviews because they said they were mad at paying almost $100 for "fake silver" when they thought they were getting real sterling silver.  Now here's the kicker, the product description clearly states the necklace is .925 sterling, the on-air presentations stated it's .925, the video states its .925, even the necklace is stamped .925.  This upset me that the necklace was taking a hit rating-wise because people were, frankly, too stupid to realize what they were buying and what they had received.  I reported the reviews and said I felt they should be removed for all the reasons I just listed but that was over a week ago and as of this morning the reviews are still up.  Am I the only one that thinks this isn't fair?  Just wondering what others thought... 

[violann]

And if ridiculous reviews are not published the complaint becomes "my negative reviews are never published". 

[sfins]

True lol.  I've learned to disregard the truly insane reviews and not use them to form an opinion if I'm on the fence about a product but I think it takes it to a whole new level when someone actually posts INCORRECT information.  That just blew my mind that QVC wouldn't delete it.  It would be no different than if someone ordered a Vitamix and wrote a 1-star review that said "Dont waste your $400, all they send you is a broken bicycle pump." Surely QVC sees why this is not fair to those products lol.

[ChynnaBlue]

These reviews are really frustrating. I recently read review where someone rated a facial cleansing balm very low because it was a terrible moisturizer and too greasy. Well, it's not a moisturizer, so....

Other times the person has quite obviously reviewed the wrong item. Sometimes I see things like "This bag is lovely and the leather is so soft! on a pair of denim jeans or a skincare product. I DO report those reviews, good or bad, and ask to have them removed because it's the wrong product. But I'm afraid there's not much we can do if it's the right product and the person writing the review is not the brightest crayon in the box.

[sfins]

I know!!  To me there should be some sort of criteria where if you clearly aren't reviewing the correct item or if you don't even know the correct info about it, then you don't get to play the review game

The facial cleansing balm made me chuckle.  I'm sure that felt nice and tacky as the day wore on...

[itsmagic]

I've noticed the same thing about some reviews. I reported a couple incorrect item reviews in the past but the reviews seemed to stay so I just don't bother any more. 

[sfins]

Hmm, I guess there isn't anything else I can do if I've already reported the reviews

I just feel sorry for the products who get a bad rating based on someone who doesn't know what they're talking about.  A lot of people base their buying decisions on reviews and ratings and it's a shame the nutjobs get a voice in that process!

[Tantallum]

It is frustrating to read incorrect reviews--both negative AND positive reviews.  I have read 4 star reviews on a product where the person writes, "I can't wait to get this"

they are reviewing it and they haven't even gotten it yet!  I have also read reviews good and bad, where it is clear it is the wrong product.  and yes, reviews complaining about an aspect of the product that was clearly described in the presentation and online description.  I guess it is par for the course with reviews--I don't go by just the average star rating; I read the reviews themselves and always take things with a grain of salt. 

[MadameQueen]

How about when someone writes a review giving an item 1 star because they wanted to order it but it doesn't come in petite.

[Moonchilde]

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@itsmagic wrote:

I've noticed the same thing about some reviews. I reported a couple incorrect item reviews in the past but the reviews seemed to stay so I just don't bother any more. 

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I doubt that QVC cares if a 4-5 star review is wrong, only a 1-2 star could ever be "wrong" in their eyes 😏