Q Talk

[Venezia]

@Gkhm  - Wow, I bet that CS rep had a good day!  Having to listen to all that for something that s(he) had nothing to do with.

One problem during "30 years" of being happy with everything else?

Talk about overreacting.  I've always found the CS reps to be courteous and helpful, but then I don't rant at them.  I just explain the issue, if I have one, and it gets resolved.

If the error of sending out a duplicate order was their fault, you wouldn't be charged either original or return shipping.  It might be an inconvenience to have to return the second shipment (if there actually is one), but that doesn't justify saying all that to a rep just trying to do a job.

If you somehow inadvertently placed duplicate orders, that's on you.  And it doesn't matter what you ordered over they years.  If you're that unhappy over something, you're better off moving on and finding somewhere else to shop.

Goodbye.  (But honestly, there was no need to announce your departure.)

[Venezia]

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@In-x-s wrote:

Maybe I am just totally confused by the whole thing, but if you only received one, how does returning that one fix being charged for two?

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@In-x-s - The OP isnt clear about any of it.  She says she's only ordered one set.  So, she's saying the CS rep is telling her there are two orders showing on her account?

That's something she could see for herself, if she checked her account.

I suspect she was too busy going ballistic (as another poster said) to really find out what the issue is.

[spabar]

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@Kachina624 wrote:

@Gkhm.  It's strange that one person has so many gripes while, until recently, I averaged 25 to 30 orders a month with no problem whatsoever. 

You didn't have to tell the CS rep you wouldn't pay return shipping as she/he knew that.   It also wasn't necessary to rudely make declarations to the same person who had nothing to do with filling your order.  Did it occur to you that perhaps you brushed a key and accidently ordered two, or are you infallible?  Those numbers don't change without human intervention. 

Goodbye Gkhm.

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@Kachina624 - in 35 years I've never had an issue with CS. Anytime I call with an issue, they always apologize, and I tell them it isn't their fault. Can you imagine the cr*p they have to put up with every day? 🤦🏼‍♀️

[spabar]

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@DrakesMomma wrote:

I recently ordered an Isaac skirt and received a Graver cardigan in my size but it is a print.  So, that's a no-go for me.  I'll just send it back.  I didn't call them and throw a fit on someone that just takes calls and probably doesn't have anything at all to do with actual shipping. 

Maybe getting the wrong thing is a sign that I don't really need the skirt.    

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@DrakesMomma - you should call them to let them know so you won't have to pay return shipping.

[LizzieInSRQ]

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@Gkhm wrote:

I never order from QVC anymore because of their incompetence and the quality seems to be diminishing, but I did order a Doll10 foundation set.  I just looked at my account and they charged me for two and they show that I had two orders.  I called Customer Service and they told me what I must do to send  back!  I informed them that I would not be charged any shipping coming or going, and I also informed them that they have completely ruined QVC!  They are the worst mail order company that I have ever come up against... And they used to be the best!

For 30 years I ordered at least $300 worth of merchandise from them per month and was always extremely happy with what came to my house.  
I will never order another thing from them!  I do not appreciate the quality of hosts and presenters, I believe that quality has taken a beating and prices have gone up!  
Goodbye QVC!

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Over-reactive dramatics that is most likely your error. I feel very sorry for that CS rep.( Im a CS rep myself, not for QVC though).Folks like you who react this way when its not a life or death instance are ridiculous. Its not like you bought a washer and dryer being charged for 2 for cripes sake. Or took a day off of work for a delivery that never came.

Even your post with all the exclamation marks is over the top over a foundation set. I cant imagine shipping being more than the $5.50 and if you end up liking the foundation, would want to repurchase when you run out and it was such a good deal you devided to purchase even though you dont shop Q anymore right? 

Relax and dont get so worked up, its really bad for your heart and getting mad at innocent people and dumping on that CS is bad for your soul.

In my biz, we want to help the nice ones,and its aa pleasure. We tolerate the nasty ones and share the story amongst ourselves and laugh at you to blow off the bad experience with you to get through the day. That may not matter to you and thats ok it is what it is though. The end result is not changed. 

[CalminHeart]

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@Kachina624 wrote:

@Gkhm.  It's strange that one person has so many gripes while, until recently, I averaged 25 to 30 orders a month with no problem whatsoever. 

You didn't have to tell the CS rep you wouldn't pay return shipping as she/he knew that.   It also wasn't necessary to rudely make declarations to the same person who had nothing to do with filling your order.  Did it occur to you that perhaps you brushed a key and accidently ordered two, or are you infallible?  Those numbers don't change without human intervention. 

Goodbye Gkhm.

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You're lucky.

I've had more issues over the years with Q than every other retailer combined. So have countless others if you read the forums.

I don't blame OP for getting upset. I would demand a refund for the extra item's shipping and return costs too. Hopefully the mods can help her.

[CalminHeart]

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@Gkhm wrote:

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Email QVCSocialTeam@qvc.com for help.

[Venezia]

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@CalminHeart wrote:

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@Kachina624 wrote:

@Gkhm.  It's strange that one person has so many gripes while, until recently, I averaged 25 to 30 orders a month with no problem whatsoever. 

You didn't have to tell the CS rep you wouldn't pay return shipping as she/he knew that.   It also wasn't necessary to rudely make declarations to the same person who had nothing to do with filling your order.  Did it occur to you that perhaps you brushed a key and accidently ordered two, or are you infallible?  Those numbers don't change without human intervention. 

Goodbye Gkhm.

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You're lucky.

I've had more issues over the years with Q than every other retailer combined. So have countless others if you read the forums.

I don't blame OP for getting upset. I would demand a refund for the extra item's shipping and return costs too. Hopefully the mods can help her.

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First, we don't know what the actual story is or who made the error.  I can honestly say I've never had QVC duplicate an order on me, in decades of shopping with them.  We've only heard one version of this.

And it's one thing to point out an error and ask nicely to not be charged for the shipping (in either direction), IF the alleged second order shows up.  (I would never expect QVC to refuse, if it's their error.)

But there are ways to speak to a CS rep just doing his/her job.  Demanding, ranting at that person, telling him/her what a lousy company QVC is (or any other company), and more, is hardly called for.  What would you expect the CS rep to do about any of that?

Being polite doesn't cost you anything.  How would any of us want to be treated in that CS rep's position?