Q Talk

[Wobin]

I have been a QVC customer for 30 years and this month experienced a problem that I've never had before.  QVC sent the wrong item on my last 3 orders.  The first they corrected, the second was out of stock and I was just told the one today is in stock and they can send the correct item.  On 1 and 3 they sent me someone else's order with that person's name and address on the packing slip in a shipping bag addressed to me.  The second order had the wrong pants in a bag with the item number of the pants I wanted. The one today came from Ontario, California; I wish I had made note of the shipping source on the other 2.  I have a home decor item in shipping and will be curious to see if I receive the right item and which warehouse it came from. 

[Kachina624]

@Wobin.  I've had maybe 25 items shipped from Ontario since December 1st.  Not a single error in the whole group.  you just had a run of bad luck.

You can check the source of your shipments by looking at the entire shipping history in order status.

[Wobin]

Thank you Kachina624, they did not all originate in Ontario.  

[cheriere]

@Wobin   I had that happen last year with three separate orders, all strangely enough, Kim gravel items.  The first two were shirts I had ordered but in the wrong colors.  The third was with a pair of shorts in the wrong size.  

The first two I just kept, but the shorts went unnoticed until too late to return.  Although I checked the packing slip, which was marked correctly, I did not check the shorts that were the wrong size 😟.  Now, I TRY to look everything over really well.

[skatting44]

  Well , some of us have had similar  issues. I  ordered shoes and received Lawless make up instead. Another time I ordered Peria storage  containers and received  a Joan Rivers shirt  instead.  Must be staffing issues or  if they have a robot,  maybe sku# are getting mixed up. I  contacted QVC and to inform abt the problem but I also asked them to makesure I was not charged  return shipping on their mistake. Also , the tax they chare when  QVC sends the wrong item .

Really concerning abt the   QVC return slips with other customers names , account # and addresses. 

[Kachina624]

@skatting44.  The invoice doesn't include your account number.

[KingstonMom]

I've also had a flurry of wrong items sent lately, must be a problem in the warehouse(s).

[skatting44]

@Kachina624 

  Sorry, I should have clarified   that return slips    I've seen  with my orders included the last #4 of my account with  full name & adress.

[ChillyTulip]

Yep; just came back from the post office. Had to send back a SG item that came in  the wrong size. 

[SandySparkles]

Wow!😮 I can understand how frustrating that must be!!!! I am waiting for several items, and now hope I do not have an issue.🤞, but I know that The Q will expeditiously work to make things right.😊

~~~All we need is LOVE💖