Q Talk

[Carolina925]

I've had QVC channels freeze up very frequently on my Roku device this week. Is there any suggestion to fix this? None of the other channels I watch do this and it's not an internet problem. The screen just freezes, not the usual little circle if the connection is bad. Sometimes if I ignore it, it will come back on but this morning it's not starting back up again. What am I doing wrong?

[San Antonio Gal]

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@Carolina925 wrote:

I've had QVC channels freeze up very frequently on my Roku device this week. Is there any suggestion to fix this? None of the other channels I watch do this and it's not an internet problem. The screen just freezes, not the usual little circle if the connection is bad. Sometimes if I ignore it, it will come back on but this morning it's not starting back up again. What am I doing wrong?

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@Carolina925  - It froze up on me the other day.  I turned it off and turned it back on and it was okay.  It only did it a few times for me.  

[Carolina925]

@San Antonio Gal , mine started doing it every once in a while. This morning, I couldn't get through one presentation without it freezing. I can get out and get back on but then it only lasts for a few minutes again. Not sure what the solution is but I know I don't want to have to keep turning it off and on again every few minutes. I'll get something done today other than watching TV 

[Caaareful Shopper]

@Carolina925   It did that to me yesterday.  I just get out of the  QVC/HSN channel (back to the main Roku screen), then click the channel again and everything's fine.

I had to do that twice yesterday.  But if I was watching the channel more, it probably would have happened more.

Usually there's an upgrade or change to the channel when that happens.  

[Grace729]

Usually default to reboot. Unplugging everything and beginning over. 

[Carolina925]

@Caaareful Shopper , thanks. It's always better to know I am not alone, lol. I'll be patient, maybe it is an upgrade. I was stuck on the Snoopy blankets for probably 5 minutes this morning before I realized it was stuck! Didn't really need anything in that show anyway, just needed some noise.

[San Antonio Gal]

How frustrating @Carolina925 !  Hope it gets worked out for you. 

[Carolina925]

@Grace729 , tried that first, it usually works for anything else. Thanks.

[Caaareful Shopper]

@Carolina925   "stuck on the Snoopy blankets" 

I just find that so funny!

[loriqvc]

The recent "upgrade" to the QVC/HSN app for Roku is very annoying—it definitely freezes and buffers far more than it used to, and the new menu requires more clicks to get to live programming. When I encounter issues, I do the same thing as a few others have mentioned: Click the "Home" button on my Roku remote and relaunch the app.