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Occasional Contributor
Posts: 20
Registered: ‎03-13-2010

QVC Shipping

You used to be able to cancel an order before it shipped...several days after ordering. Now you can't cancel less than 24 hrs after ordering. The message says that your order is being prepared for shipment. Then how come it doesn't actually ship for another 5-6 days?? Another pain is the cheap mailers that the Q uses. Every other shopping channel send in reinforced bags, but the Q continues to use those brown bags that rip open so easily. I will give them credit that they are always willing to reimburse for items are lost in the mail, but still.....

Valued Contributor
Posts: 509
Registered: ‎04-01-2016

Re: QVC Shipping

I was able to cancel an order yesterday. Also, I've never received a 'brown bag' from the Q. Is that something new?

Regular Contributor
Posts: 256
Registered: ‎04-23-2010

Re: QVC Shipping

I am still getting my items being shipped days and days after placing my order .. then it will say UPS and then they switch it to Usps and it gets hung up there.. and as far as the bags.. I still get those old grayish white bags.. never a brown bag 

Respected Contributor
Posts: 2,908
Registered: ‎02-07-2011

Re: QVC Shipping

I placed an order earlier this morning and then about an hour or so later changed my mind. Had no problem cancelling and received an email confirming it.

 

 

Honored Contributor
Posts: 20,977
Registered: ‎05-10-2010

Re: QVC Shipping

Sometimes you cannot cancel 20 minutes after your order.  Brown bags????  I don't think I ever received something in a brown bag, in all my 30 years with QVC.  I do receive things in brown boxes, I got one today.  It's very small purchase but it is nicely and safely packaged in a brown box.  I get the plastic bags and big/medium/small brown boxes but no brown bags.

Honored Contributor
Posts: 31,028
Registered: ‎03-09-2010

Re: QVC Shipping

i get items in padded brown bags, especially jewelry items.

"If the camel once gets his nose in the tent, his body will soon follow." - Arab Proverb
Super Contributor
Posts: 479
Registered: ‎05-31-2010

Re: QVC Shipping

shipping lately sure has changed. I'm not sure if they are getting tangled up at UPS or my mailman is slipping and leaving stuff behind at the post office. i check the tracking but they are taking much longer than usual to get here..... scratching my head.

Trusted Contributor
Posts: 1,664
Registered: ‎03-09-2010

Re: QVC Shipping

UPS Mail Innovations is a bottleneck to say the least, here is an example:

Item purchased June 21.
6/25 Ship information received by UPS mail innovations.
6/28 Shipment information tendered to UPS mail innovations.
7/01 Transferred to Post Office Sterling, VA.
7/05 Delivered.

Between 7/01 and 7/05 it took USPS three days (not counting Holiday) to move a package 25 miles to my local post office for delivery. This is unacceptable and the Q should be using these type statistics when they negotiate with their carriers. Anyone monitoring the UPS mail innovations may easily conclude that there is a problem with this shipping method and IMO most of the issues reside with USPS. I can’t and won’t blame my regular USPS carrier because he delivers what he is given on any given day. On his days off totally different story.

Esteemed Contributor
Posts: 6,891
Registered: ‎03-14-2010

Re: QVC Shipping


@Mandy2006 wrote:

I was able to cancel an order yesterday. Also, I've never received a 'brown bag' from the Q. Is that something new?


 

@Mandy2006   Usually jewelry are shipped in those bags.

Respected Contributor
Posts: 2,530
Registered: ‎07-23-2010

Re: QVC Shipping

I agree that things  take much longer to ship and to be received than they ever have. I have a bracelet that I ordered on silver day - it has shipped but the EDD is July 15. More than 7 days from the date of shipping.