Q Talk

[must have]

Amazon refund you the same day you drop it off at Khols. QVC received my returns on 7/14/22 and I still have not received my refund. This is not like QVC.  I hope to get my refund soon. 

[sunshine45]

if you use the QVC EASY RETURNS PROCESS, you will generally have a credit back to your cc account within less than 7 days. they give it to you even before they receive the item back. very easy to use, great results.

Customer Service — QVC.com

 The Easy Returns program delivers you a fast and easy way to return and exchange your QVC purchase.

Step-by-step guide for Easy Returns:

1. Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.

2. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

3. Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

FREQUENTLY ASKED QUESTIONS ABOUT EASY RETURNS

How will I know if you received my email?

• You will receive a confirmation email from QVCEasyReturns@QVC.com
• An immediate refund or exchange will be completed.
  • The amount of the refund will include return label fee costs, if applicable.
  • For exchange orders, we will send a shipping confirmation email to you.

[Agrium]

Agree

[Biftu]

Yesterday I received something I needed to return. I sent an email to QVCEasyReturns@QVC.com and my account was credited today before I even returned the item. For all those experiencing slow return times this is the way to go. Can't beat one day turnaround.

[Alter Ego]

I agree about using the easy return email - I also recently used it and received my refunds. However, one shouldn't have to do this - it’s an extra step and inconvenience for the customer. Nevertheless, I guess this is Q’s way of dealing with (I assume) staffing shortages and still getting the customers their refunds in a more timely manner.

[sunshine45]

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@Alter Ego wrote:

I agree about using the easy return email - I also recently used it and received my refunds. However, one shouldn't have to do this - it’s an extra step and inconvenience for the customer. Nevertheless, I guess this is Q’s way of dealing with (I assume) staffing shortages and still getting the customers their refunds in a more timely manner.

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@Alter Ego 

when i deal with amazon and returns i also have to contact them first to be able to return an item.

for me, its a minor extra step and a step in the right direction for qvc and returns. my package could still be sitting at home and i get the refund even before it is on its way back.

[Alter Ego]

@sunshine45  You are correct - there are many places that require this.  But, in the case of Amazon, you click a button on the website. I already do something similar at Q when I log online to print the return label.  Arguably, at that point, they are very similar.  Just getting the return label.

The big difference in what Q is doing is that the customer has to actually prepare a separate email.  See above instructions.

Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning.

This is a lot of information they are asking for. Double or triple that if you had multiple returns.  This isn't just a click of the button letting them know you are returning something. 

I do appreciate that Q recognizes the issue they are having and are looking to help their customers get their refunds earlier.  I may be incorrect as my return was done via FedEx, but it seems like Q is issuing refunds even without any kind of notification that the customer has started the return.  Amazon (and other companies) will refund when they get notification that the box was turned over to shippers. Maybe this is something Q will do in the future, so this separate email won't need to be sent.

[Effie54]

It has been a downward spiral since the COVID came to town. I don't know if they're short staffed, or what their problem is. They process returns at such a slow rate! It's infuriating! It can literally take months to receive a refund, unless you call or email customer service. 

[sunshine45]

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@Alter Ego wrote:

@sunshine45  You are correct - there are many places that require this.  But, in the case of Amazon, you click a button on the website. I already do something similar at Q when I log online to print the return label.  Arguably, at that point, they are very similar.  Just getting the return label.

The big difference in what Q is doing is that the customer has to actually prepare a separate email.  See above instructions.

Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning.

This is a lot of information they are asking for. Double or triple that if you had multiple returns.  This isn't just a click of the button letting them know you are returning something. 

I do appreciate that Q recognizes the issue they are having and are looking to help their customers get their refunds earlier.  I may be incorrect as my return was done via FedEx, but it seems like Q is issuing refunds even without any kind of notification that the customer has started the return.  Amazon (and other companies) will refund when they get notification that the box was turned over to shippers. Maybe this is something Q will do in the future, so this separate email won't need to be sent.

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@Alter Ego 

honestly, for me, the QVC system is better. when i do a return via amazon, it is not just one click, but several clicks (and there are times when i need to leave information with the seller as to why i want to return an item and THEN get the approval.....it doesnt always happen instantly.) 

with QVC, i can send in my information for an item and it takes about a minute or two. the box could be at my home for a week or more before i even get it to the post office, yet i have already received my money back.

with both services, i still wait in lines to get them scanned and get a receipt......either at USPS, kohls, or the UPS stores.

[Marciirene]

I wonder why QVC prices are so HIGH? 🤔 I canceled my Q card after I tried to buy something and was told I couldn't use my Q card even though I had a great credit line with Sychrony! The bank couldn't figure it out. Two weeks later comes a letter telling me to call Experian. They claimed they couldn't do a credit check on me WHAT??? I just canceled the card. Plus out of all the shopping channels they are the MOST expensive, SUPER SLOW shipping and returns, and exchanges take forever! I just keep them on for back ground noise now and Christmas in July starts in June. Why don't they just have Christmas 12 months out of the year lol!