Q Talk

[Kachina624]

@Care bears  You should have just posted your problem here on the boards under "customer care" and the moderators would have helped you. 

I can understand why the CS people get impatient with all the tracking inquiries.   I don't know why people think they have secret information or maybe crystal balls that we don't have.   They look at the same stuff we do.  I think tracking does more harm than it helps. 

[MarieW]

I had a similar problem, an item that showed shipped but the most recent message on the tracking said the item was never received by the carrier.  I was told I had to wait 10 days before any action could be taken.  I called back in 10 days and the item was reshipped, luckily it was still available.  Have had several issues lately that were not handled in the manner that I have come to expect.

[CareBears]

 Kachina624 in answer to your reply, I am fairly new to the forums and did not realize that Customer Care handled situations such as this,in the future I will know better!

Second of all it still does not excuse Customer Service Clerks to be rude and pass on shipping problems to the customer, like others have said it was the shippers responsibility to find out where the package was as a customer would not have had the power to resolve the issue, and QVC was the shipper, and in the end ended up doing what should have been done in the beginning!

Third of all since you seem to think your an expert on CS 101, why don't you write a book and enlighten us all?

[RespectLife]

@CareBears

If you would like to reply to a particular post/person...you can type the @    

sign.  Then a drop down box appears with most of the names of those who have posted on the thread.

Click on that name.

Then a notification will be sent to that person that you have mentioned them.

The notification link is up top right next to your user name. 

Click on 'Notifications' and all responses directed to you and all who your post will appear.

Or you don't have to! LOL

You mentioned you were newer to the boards so I thought I would pass that on.

[CareBears]

@RespectLife

Thank you very much, it is much appreciated!

[BalletBabe]

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@CareBears wrote:

 Kachina624 in answer to your reply, I am fairly new to the forums and did not realize that Customer Care handled situations such as this,in the future I will know better!

Second of all it still does not excuse Customer Service Clerks to be rude and pass on shipping problems to the customer, like others have said it was the shippers responsibility to find out where the package was as a customer would not have had the power to resolve the issue, and QVC was the shipper, and in the end ended up doing what should have been done in the beginning!

Third of all since you seem to think your an expert on CS 101, why don't you write a book and enlighten us all?

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@CareBears  Some people on here have to pick on everything.  Like some will complain because I am making my response blue.   I say tuff.   Just wanted to tell you that in my experience, if I have an issue that cannot be resolved with a call, I write an email directly to qvcsocialteam@qvc.com   They are able to help you more then others.   They answer you pretty quickly also.  Good Luck

[BalletBabe]

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@CareBears wrote:

I have gone to Advance Order after ordering and being told stock was available at the time I ordered, unfortunately the items never came in, and like you I was miffed and cancelled my orders. I think QVC over sells items?

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@CareBears  I think sometimes it is a computer glitch.  I am having same problem with an order.