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Valued Contributor
Posts: 587
Registered: ‎03-10-2010

Anybody have an idea why the QVC live chat works sometimes and at other times, it does not?  For me, I find I like to use this more than a phone call to Customer Service but it's frustrating not knowing when it's working and when it's not.

 

Esteemed Contributor
Posts: 8,016
Registered: ‎05-15-2014

I'm not sure but it seems quite possible that they don't always have someone monitoring the Live Chat system.  Could very well be, as I believe they have been short handed like every other business in the past few years.  I use HSN's all the time and have never experienced this, IMO thier customer service is much better than the Q.

Trusted Contributor
Posts: 1,938
Registered: ‎09-07-2014

@patticakes If you have tried this weekend, there have been a few posters stating they could not get a hold of customer service. I would wager to guess, that would go for the live chat as well. 

 

When using the live chat, as well as calling CS, you will speak to a live person. They only have so many people they can employ. I think they were just extremely busy so I would suggest trying again this week.